Community Manager

Job Description

Job Description

Who We Are
South Oxford Management (SOM) is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for both our residents and team members. Our owners and leadership team bring extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.

How You Will Contribute

The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.

Things You Will Do

Leadership

• Hire, train, and supervise all team members through a positive mentoring approach
• Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success
• Assist in the hiring process by vetting candidates to select viable candidates
• Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary
• Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs
• Oversee day-to-day business operations of the community
• Drive occupancy and NOI through strategic marketing and leasing
• Manage resident relations, conflict resolution, and retention efforts
• Lead a high-performing team to achieve occupancy, rent growth, and customer service goals
• Interface with leadership on occupancy data and service KPIs
• Prepare operating budgets and maintain vendor relationships

Financials

• Prepare and execute a community budget
• Prepare weekly and monthly reports
• Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately
• Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance
• Submit invoices for payment promptly
• Suggest rental rate recommendations to the Regional Manager
• Have a strong working knowledge of the market and comps
• Report liability and community incidents to the required distribution group
• Meet financial targets by setting rents, collecting revenue, and managing expenses effectively.
• Ensure compliance with Fair Housing, OSHA, and company policies.

Leasing

• Oversee the screening process and vetting of applicants for creditworthiness
• Assume responsibility for the office and model apartments opening on schedule and in excellent condition
• Provide outstanding customer service to residents and future residents
• Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members
• Maintain an organized environment even during busy times

Customer Service

• Build relationships with residents through courteous and timely responses to needs and concerns
• Think safety first and ensure that unsafe conditions are corrected promptly
• Visually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanliness.
• Inspect and touch up model and vacant units. Responsible for maintaining the work area and office cleanliness
• Perform additional duties as assigned by the district or regional manager

Things You Need

• Must be able to work on-site five days a week; this role is not remote or hybrid eligible
• High School diploma or equivalent; bachelor’s degree preferred
• Three or more years of experience in property management, with at least one year as a Community Manager
• Willing to work a flexible schedule, including weekends and holidays
• A sharp, professional appearance
• Must be able to walk the property, which includes climbing stairs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies
• Stand for extended periods of time
• May be required to lift up to 25 pounds without assistance

Skills:

• Dynamic team leadership and communication abilities
• Working Knowledge of Fair Housing Laws
• Working knowledge of Affordable Housing programs
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Able to multitask and meet deadlines in a timely manner
• Knowledge of Yardi or other industry software preferred

What We Will Provide You

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match + Immediate Vesting
• Paid Holidays and Time Off (3+ weeks)
• Rent Discount (30%)
• Tuition Reimbursement ($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition

You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford utilizes E-Verify , a web-based system that enables enrolled employers to verify the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to state law.

South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant, provided this is permitted by state law.