Order Management Specialist

Job Description Order Management Specialist (Solventum) The Impact You'll Make in this Role Work incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients. Willingness to work rotating holidays and weekend coverage. Adapt to rapidly changing patient needs for life‑saving therapy; thrive on having multiple competing priorities. Balance multiple competing priorities from demanding customers in an ever‑changing environment. Build support and maintain patient, physician, and third‑party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization. Research and interpret whether a patient qualifies for services‑based payer requirements and clinical factors. Communicate patients' financial responsibility when necessary. Follow and enforce all Company policies and procedures. Serve as a first‑level escalation resource for non‑routine issues brought up by others in the organization. Assist in analyzing customer service reports and handle special requests related to payment deduction. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Possess a High School Diploma/GED (completed and verified prior to start) from an accredited institution. AND (3) three years of combined experience in customer service and healthcare in a private, public, government or military environment. Additional qualifications that could help you succeed even further in this role include: Experience with Microsoft Office applications including Word, Excel, and Outlook e‑mail. Ability to work independently as well as in a team environment. Basic ability to prioritize and problem‑solve complex cases. Work Location Hybrid – San Antonio, TX United States Travel May include up to 10% (domestic/international) Relocation Assistance Not authorized Legal Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well‑being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US applicants only: the expected compensation range for this position is $45,360 – $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at Equal Opportunity Employment Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr