Program Manager

Program Manager – Service Delivery Ralliant Corporation is seeking a Program Manager to oversee end‑to‑end service delivery performance, customer communication, and operational coordination across onsite and depot service programs. The role is customer‑facing and based at a customer site, requiring daily interaction with the customer. Key Responsibilities Own and manage key performance indicators including On‑Time Delivery (OTD), invoice accuracy, backlog health, WIP aging, asset accuracy, and vendor turnaround times. Publish regular performance updates and drive corrective actions across onsite and depot teams. Monitor and improve data accuracy within systems such as Microsoft Dynamics and other operational platforms. Partner closely with Operational Managers to coordinate service delivery execution, ensuring full alignment on priorities, risks, and recovery plans before communicating updates to the customer. Serve as a primary, on‑site customer interface with daily communication, providing updates, addressing concerns, and ensuring a high level of customer engagement and satisfaction. Ensure all customer‑facing communication is aligned, consistent, and reflects agreed‑upon operational plans and capabilities. Coordinate workload planning across onsite and depot teams, including scheduling, capacity balancing, and headcount forecasting. Support execution of annual and quarterly calibration cycles, including equipment turn‑ins, replacements, and forecasting. Lead customer meetings, including agenda setting, action tracking, and follow‑ups. Coordinate pre‑onsite planning and post‑onsite reviews to ensure successful execution. Work with Procurement to manage vendor relationships and follow‑ups for outsourced services (OSS) and network transfers. Coordinate OEM work routing, ensuring proper tracking, communication, and turnaround alignment. Communicate operational status, constraints, and recovery plans to the customer with clarity and transparency, ensuring prior alignment with Operational Managers. Support and manage internal and external quality audits. Develop and maintain SOPs, standard work, and communication templates. Lead or support continuous improvement initiatives using Ralliant Business System (RBS tools). Act as escalation point for operational and customer issues, ensuring alignment between operations and customer expectations. Identify opportunities for upselling and cross‑selling services and partner with sales teams. Qualifications Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience). 5+ years of experience in program management, operations, or customer success within a service‑based environment. Strong analytical and data‑driven decision‑making skills. Experience managing KPIs and operational performance metrics. Excellent communication and stakeholder management skills. Proven ability to work cross‑functionally with Operational Managers and ensure internal alignment prior to external customer communication. Experience in a customer‑facing role with frequent or daily interaction preferred. Ability to manage multiple priorities across cross‑functional teams. Familiarity with calibration, metrology, or technical service environments preferred. Experience with service management systems (e.g., Microsoft Dynamics) is a plus. Compensation & Benefits Bonus or Equity: This position is also eligible for bonus as part of the total compensation package. Pay Range: The salary range for this position (in local currency) is $67,000-124,000. Is this role subject to ITAR? The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations. Equal Opportunity Employer We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr