Remote Clinical Support Nurse (RN or LPN)

Clinical Support Nurse

We are seeking a highly skilled RN or LPN to serve as the remote support hub for our in-house Nurse Practitioners (NPs) practicing in Skilled Nursing Facilities (SNFs) as a Clinical Support Nurse.

Your mission is to fundamentally improve NP efficiency and patient outcomes by owning a powerful combination of clinical, data, and communication tasks. You won't just be handling logistics; you'll be performing clinical triage, educating families, managing critical program data, and coordinating complex care. By serving as a trusted clinical extension of our NPs, you will allow them to focus their time on top-of-license medical decision-making.

HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.

Responsibilities

As the central point of contact, you will:

• Serve as the Clinical Communication Hub:
• Act as the first line of response for our NPs, skillfully managing and triaging facility communications (e.g., medication refusals, lab delays, pharmacy questions).
• Conduct structured telephonic or message-based triage for acute, non-emergency symptoms, escalating to the NP with clear clinical recommendations.
• Act as a key contact for families, providing care plan education and clarification on the NP's behalf to ensure understanding and alignment.
• Own the End-to-End Specialist Referral Process:
• Manage the full specialist referral lifecycle, from initiating specialist outreach to tracking referral status and ensuring a closed loop.
• Compile and send all requested clinical documentation to specialist offices.
• Coordinate patient transportation with facility staff, ensuring no logistical details are missed.
• Drive Clinical Data & Quality Insights:
• Proactively locate and synthesize critical patient information from Health Information Exchanges (HIE) as requested by NPs.
• Support program-specific tracking (e.g., Chronic Care Management (CCM) enrollment, consents, and time).
• Perform data abstraction from the EHR to support quality dashboards and reports that are shared with leadership.

Why You'll Love This Role:

• High Visibility & Strategic Impact: You'll have the unique opportunity to report directly to the Chief Innovation Officer. This role isn't just a support function; you'll be a key partner in building, refining, and scaling this program, with a direct line to company leadership.
• True Work-Life Balance: This is a fully remote, Work-From-Home position with the flexibility to manage your own schedule and day.
• Be a Pioneer: You get to be on the ground floor of a high-impact program. You'll help create the playbook, refine workflows, and have a tangible impact on the program's success as it scales.
• Meaningful Growth: We are committed to your professional development, with opportunities to expand your licensure and grow alongside the program.

Qualifications

Must-Haves:

• Active, unencumbered RN or LPN license in Maryland
• Minimum of 2 years of direct nursing experience in a Skilled Nursing Facility (SNF) or Assisted Living Facility (ALF)
• Exceptional organizational skills and meticulous attention to detail
• Strong, professional communication skills (both written and verbal)
• A self-starting mindset with the proven ability to work independently, manage priorities, and solve problems in a remote setting

Preferred:

• Active licensure in Maryland (MD)
• High proficiency with Electronic Health Records (EHR) and HIE systems