Front Desk Agent

Job Description

Job Description

Join Our Team as a Front Desk Agent at Holiday Inn Express Southeast Indianapolis!

Are you a dependable, guest-focused individual looking to make a difference in the hospitality industry? At Holiday Inn Express Southeast Indianapolis, we pride ourselves on delivering exceptional service to every guest, every time. We're currently seeking Front Desk Agents to join our team and help create unforgettable experiences for our guests. Whether you're looking for part-time or full-time opportunities, we have a place for you!

What You'll Do

As a Front Desk Agent, you'll be the friendly face that welcomes our guests and ensures their stay is seamless. Your key responsibilities will include:

• Performing guest check-in and check-out procedures with professionalism and accuracy.
• Managing phone and online reservations efficiently.
• Registering guests and verifying required information and payment methods.
• Welcoming guests and assigning rooms based on availability and preferences.
• Providing information about hotel amenities, services, and local attractions.
• Addressing guest concerns and resolving issues promptly and professionally.
• Coordinating with housekeeping to ensure rooms meet cleanliness and readiness standards.
• Assisting with group reservations and special guest requests.
• Upselling rooms, services, and amenities when appropriate.
• Maintaining accurate records of reservations, payments, and guest accounts.
• Following IHG brand standards, safety procedures, and hotel policies.

What We're Looking For

To thrive in this role, you'll need the following qualifications and skills:

• Experience: At least 1 year of experience in a hotel front desk or night audit role is preferred. Familiarity with online travel agencies and similar systems is a plus.
• Customer Service Skills: Strong communication and interpersonal skills to deliver excellent guest experiences.
• Flexibility: Ability to work mixed shifts, including day, evening, overnight (night audit), weekends, and holidays.
• Technical Skills: Basic computer and math skills to handle reservations and payments.
• Professionalism: A professional appearance and a positive attitude are essential.

Perks of Working With Us

While we don't offer traditional benefits, we do provide some fantastic perks to make your time with us enjoyable:

• Employee hotel discounts to explore other IHG properties.
• Flexible scheduling options for both part-time and full-time employees.
• Opportunities to pick up additional hours through cross-training.

Why Join Holiday Inn Express Southeast Indianapolis?

At Holiday Inn Express Southeast Indianapolis, we believe in creating a welcoming and supportive environment for both our guests and team members. Our commitment to excellence, teamwork, and genuine hospitality makes us a great place to grow your career in the hospitality industry. You'll be part of a team that values hard work, dedication, and a passion for making guests feel at home.

Ready to Apply?

If you're ready to bring your skills and enthusiasm to our team, we’d love to hear from you! Apply today and take the first step toward an exciting career with Holiday Inn Express Southeast Indianapolis. We can't wait to meet you!

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