Operations Manager

Deposit Operations Manager

Overview

The Deposit Operations Manager is a key leader in the overall operational function of the bank. The Deposit Operations Manager will oversee all deposit-related operational functions such as account onboarding and maintenance, wire transfer processing, ACH and check processing, debit card operations, regulatory compliance, and other deposit-related services. The Deposit Operations Manager ensures operational accuracy and will lead a team that provides an excellent level of service to customers, branches and other internal business partners.

Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

Lead day-to-day operations for all deposit operations team, including but not limited to:
• Deposit account onboarding & maintenance
• Wire Transfer processing
• Debit card operations, including Reg E dispute processing
• ACH and wire exceptions
• Check processing and returns
• Reconciliation of deposit operations-related accounts
• Deposit document imaging
• Subpoena, garnishment, and levy processing
• Implement solutions that improve process efficiency and accuracy while reducing or eliminating manual processes
• Ensure compliance with applicable regulations impacting Deposit Operations
• Partner with IT, Compliance, Digital Banking, and other departments on system enhancements and automation initiatives
• Support branches and internal teams with timely resolution of issues
• Oversee vendor relationships for key deposit operations platforms
• Develop efficiencies through the use of automation
• Develop Key Performance Indicators (KPIs) and adhere to Service Level Agreements (SLAs) to achieve smooth operations
• Ensure Deposit Operations maintains current job descriptions for all positions and ensures department managers within Deposit Operations provide leadership/development/training to all staff members
• Maintain a strong knowledge of the bank's Core Provider systems/services that would be utilized by the sales teams that impact Deposit Operations.
• Build a culture of transparency, respect, ownership, teamwork, ongoing communication, and continuous improvement
• Perform other related duties as assigned

Qualifications

• Bachelor's degree required; Accounting, Finance or Business related degree preferred.
• Minimum of 10 years of banking operations experience
• Minimum of 5 years of leading deposit operations experience at a mid-large financial institution
• Strong understanding of deposit account regulations, payment network rules, and operational risk controls
• Ability to manage multiple initiatives with overlapping deadlines and resources
• Experience with core banking systems (FIS IBS preferred), item processing platforms, and workflow/automation tools
• Excellent leadership, communication, and problem-solving skills
• Willingness to adapt to change with open mind in a dynamic work environment
• Strong written and oral communication skills
• Ability to travel including overnight travel. This may include the use of personal vehicle

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.