IT Technician

Description About CLS Health CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! Job Overview: We are seeking a dedicated and skilled Level I Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care. Responsibilities: Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers. Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure. User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems. Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues. Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment. Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency. Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions. Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information. Travel to other CLS Health locations Benefits: 401(k) 401(k) matching Dental Insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Requirements Must have CompTIA A+ and preferably Network + Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems. Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users. Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities. Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff. Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment. Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA. Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply. #J-18808-Ljbffr