Front Office Manager

Front Office Manager Annual salary: Approximately $75,300 USD per year. Responsibilities Responsible for short and long term planning and the management of the hotel’s Front Office operations Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans Perform all tasks of a Front Office Staff as needed to facilitate service Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas Ensure all operations and cash handling are done per policies and procedures Ensure OSHA and ADA policies are adhered to Coach and counsel employees to reflect Hyatt Service Standards and Procedures Analyze, investigate, and resolve guest complaints Assure all safety and security policies and procedures are followed Work closely with vendors to assure proper pricing, delivery, and maintenance Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Experience with opening hotels; previous hotel pre-opening experience preferred; service-oriented style with professional presentation skills. Hotel/Hospitality degree an asset. High energy, entrepreneurial spirit, motivational leader, effective communicator, exceptional customer service skills and ability to improve the bottom line. Clear, concise written and verbal communication skills in English. Proficiency in Microsoft Word and Excel. Excellent organizational, interpersonal and administrative skills. Benefits Enjoy free meals in our colleague cafeteria for every shift worked Free parking on-site 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year Discounted and complimentary hotel room nights Flexible Spending Account (Full-Time colleagues) Retirement Savings Plan Basic Life Insurance PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time) Opportunities to work around the world with Hyatt Hotels and Resorts End of Season Ski Pass Bonus All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr