Sales Manager

Sales Manager

Come be an Employee-Owner of one of the nation's largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we've grown to over 13 locations nationwide. We make raving fans of our customers with our "right, on time, every time" commitment. So, who are we looking for? People who "Own It" – Commitment to the customer, the company, and each other: You are customer-focused with an eye for detail. You are reliable. People who "Can Do" – Our Attitude: You are an innovative thinker pursuing continuous improvement. You embrace teamwork. You want to positively make an impact and open to change. People who "Act in Love" – Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart. And what will you do?

The Sales Manager is responsible for the strategic oversight and operational execution of the inside sales function within the manufacturing division. This role ensures the consistent application of standard operating procedures, drives adherence to customer service and retention protocols, and facilitates the achievement of divisional sales objectives.

The position directly manages a team of Territory Sales Managers (TSMs), providing leadership, structured training, and performance coaching to ensure alignment with organizational goals. Key responsibilities include the optimization of sales territories, coordination of sales activities with inventory and production capacity, and resolution of quality concerns through root cause analysis and corrective action planning. The manager also leads team compliance with internal policies, succession planning, and the ongoing enhancement of customer engagement strategies.

This role serves as a critical liaison between inside sales and broader business functions, playing a key role in upholding the company's commitment to operational excellence, customer satisfaction, and sustainable growth.

Core Functions:

Team Leadership & Direction

• Provide overall direction, coordination, and evaluation of the inside sales team.
• Staff, train, and conduct performance evaluations to develop team members and control sales strategy execution.
• Assign key accounts/customers, coach Territory Sales Managers (TSMs) on their activities and performance, and ensure alignment with KPIs and goals.
• Lead succession planning and maintain a strong leadership bench within the team.

Sales Strategy & Execution

• Develop and implement sales plans aligned with divisional and organizational priorities.
• Ensure consistent execution of standard operating procedures (SOPs).
• Monitor team performance against defined KPIs and sales targets.

Customer Engagement & Relationship Management

• Build and maintain long-term customer relationships through proactive communication and service excellence.
• Engage directly with customers to support retention and satisfaction initiatives.
• Conduct field visits as needed to strengthen partnerships and gather customer insights.
• Grow our Brand | Brand Management – Actively utilize social media outlets to promote our brand, culture, values, core competencies and products to generate brand awareness and increase our Company branding with industry related partners, customers, employees and candidates.

Operational & Cross-Functional Collaboration

• Partner with Operations and Logistics to align sales activities with production capacity and inventory availability.
• Coordinate responses to capacity constraints or inventory outages, ensuring clear communication with customers.
• Collaborate with Supply Chain and Production to address and resolve issues impacting service delivery.

Sales Quality & Process Improvement

• Lead root cause analysis and corrective action planning for sales quality issues, including RMA-related concerns.
• Promote a culture of continuous improvement across sales processes and customer engagement practices.
• Ensure full compliance with internal policies and procedures, quality standards and operational discipline.

Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above.

Key Measures of Success:

• Achievement of divisional sales targets and revenue growth (pounds & gross margin)
• Attainment of Return Material Authorization (RMA) reduction goals
• Improvement in customer satisfaction and retention metrics
• Demonstrated leadership bench strength and succession readiness
• Team compliance with internal SOPs, audit requirements, and quality standards
• Timely and accurate resolution of sales quality issues
• Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love." Own It – Commitment to customer, company, and each other. Can Do – Team Player, Open to Change, & Pursuing continuous improvement. Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Education & Experience: Minimum Required:

• Minimum of 3 years of management experience in customer service environment.

Preferred:

• Ability to create presentations using Microsoft PowerPoint.
• Ability to analyze data using Microsoft Excel.

Physical Demands & Work Environment: Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions. Travel Minimal travel required (approximately 10 percent)

Benefits Offered: At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer:

• 401K
• Education assistance available – Up to $5,250 each year
• Profit-Sharing bonus or own it bonus
• Medical – 100% employer-paid coverage available
• Dental
• Vision
• Holiday pay
• Paid Time Off
• Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support
• Care Guides to help employees navigate the complex healthcare system
• Life insurance – 1.5x annual salary – 100% employer paid
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan!
• Health Savings Accounts
• Flexible Spending Accounts
• Short-Term Disability
• Long-Term Disability – 100% employer paid
• Performance based merit increases
• SHINE program – Employee Financial Assistance and Dependent Scholarships!

Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.