Sr. Operations Engineer (Starlink Growth)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.SR. OPERATIONS ENGINEER (STARLINK GROWTH)SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars and the Moon.Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.As a Sr. Operations Engineer, you will own high-impact initiatives from end to end. You will identify complex problems, build scalable solutions, influence cross-functional leadership, and translate data into strategic decisions that directly affect Starlink’s growth trajectory and profitability.RESPONSIBILITIES:Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional executionIdentify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scaleDeeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offeringsBuild, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunitiesScope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metricsPartner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic prioritiesProvide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunitiesDefine and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practicesBASIC QUALIFICATIONS:Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role3+ years of experience in Python or SQL PREFERRED SKILLS AND EXPERIENCE:Advanced degree or dual background strongly preferred (engineering + business/economics)Demonstrated experience building scalable analytical tools and modelsProven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidanceDemonstrated success leading complex, cross-functional initiatives and influencing executive decision-makingAdvanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)Exceptional communication skills with a track record of presenting to and influencing senior leadersExtreme ownership, bias for action, and a history of building automated solutions that scaleStrong interpersonal skills with experience mentoring analysts or leading small project teamsAbility to operate effectively both independently and as a leader within a highly cross-functional teamADDITIONAL REQUIREMENTS:Must be available to work extended hours and weekends as neededWillingness to travel to customer sites, other SpaceX locations, and events as requiredITAR REQUIREMENTS:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io.