Dental Administrative Coordinator

The Dental Administrative Coordinator's primary responsibility is to provide administrative support and assistance to the dental providers. Additionally the coordinator is actively involved in communicating with the patient/parent or guardian about scheduling, treatment and services. This position is an excellent opportunity to have a big impact with a small, dynamic and compassionate dental team.

North Side Christian Health Center Dental Center offers high-quality, compassionate dental care in a renovated, contemporary clinical setting. Our growing team includes two dentists and a part-time hygienist, working together to serve our patients five days a week, Monday through Friday. We are committed to providing an exceptional patient experience focused on honest, patient-centered care - recommending only what is truly necessary without pushing unnecessary or costly treatments.

About North Side Christian Health Center:

North Side Christian Health Center is a comprehensive primary healthcare center established in 1993. NSCHC serves all patients without regard for their ability to pay. We serve everyone seeking the best care available regardless of their religious beliefs, ethnic and cultural background, language spoken, age, sex, and disability status. Our staff provides primary and preventive medical care for patients of all ages, mental and behavioral health services, dental care, and case management. Full-time employees receive generous benefits which includes medical/dental/vision insurance, paid time off, 11 paid holidays, and retirement matching.


Key Responsibilities

Clinical Coordination & Case Acceptance

• Optimize patient flow and scheduling in partnership with the Practice Manager and providers.
• Outline treatment plans with patients, address barriers to care, and encourage treatment adherence.
• Issue referrals, prepare pre-authorizations, and manage correspondence with hospitals and laboratories.

Financial & Insurance Management

• Verify insurance eligibility, determine benefits, and provide payment estimates.
• Educate patients on payment options and determine sliding scale fees as needed.
• Collect and post patient payments; ensure all financial obligations are up-to-date.
• Communicate effectively and regularly with dental billing specialist, verbally and through the electronic medical record.

Front Office Administration

• Greet visitors, manage the dental phone line, and maintain a professional reception area.
• Manage dental faxes and telephone encounters in the electronic medical records (EMR) system.
• Register and check in patients while verifying and updating demographic, pharmacy, and insurance information in the electronic medical record (EMR) system.
• Actively manages provider schedules to optimize available time slots

Knowledge, Skills, & Abilities

• Communication: Ability to explain treatment plans and dental terminology in simple language.
• Technical: Proficiency in Microsoft Office and EDR software (Dentrix, eCW, Dexis).
• Professionalism: Strong interpersonal skills, conflict resolution, and commitment to a faith-based mission.
• Efficiency: Excellent organizational skills with the ability to multitask in a fast-paced environment.

Qualifications

• Education: Associate's Degree required.
• Experience: Minimum of 2 years in a dental office. Previous experience with dental scheduling and/or treatment plans highly desired.
• Clearances: Active Act 33, 34, and 73 (FBI) clearances.
• Health: Annual influenza vaccine required.
• Physical: Ability to sit/stand for long periods and lift up to 20 lbs.