Business Systems Analyst

Business Systems AnalystAxos Bank is seeking a Business Systems Analyst to join the Centers of Excellence (CoE) within Enterprise Solutions. This role is responsible for the day-to-day administration, governance, and operational health of 13 enterprise platforms spanning workflow automation, document intelligence, API management, data visualization, and digital collaboration. The ideal candidate is a technically curious, process-oriented professional who can translate business needs into platform configurations, enforce governance standards across the software lifecycle, and serve as a trusted resource for citizen developers and business unit partners alike. This role will be located at our HQ in San Diego CA. or Centennial CO. location. Remote is not available.Responsibilities:Platform Administration & Governance:Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via ServiceNow and Azure DevOpsMaintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production changeConduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadershipAutomation & Workflow Operations:Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotionTriage automation failures and platform incidents; perform root cause analysis and document resolutions in ServiceNowAssist business units in translating process requirements into automation designs; escalate complex builds to senior engineersMonitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windowsIntegration & Data Handling:Maintain integration credentials, API keys, and secrets managementStakeholder Enablement:Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end usersParticipate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (ServiceNow, ADO, or PMO)Requirements:Bachelor's degree3+ years of experience in a business systems analyst, platform administrator, or IT operations role1+ year working within an Agile/Scrum environmentExperience in a regulated industry (financial services, healthcare, or equivalent) preferredTechnical Skills:Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, DocuSign, Tableau or equivalentDemonstrated experience administering SharePoint Online including permissions management, PnP PowerShell scripting, and library governanceWorking knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer supportBasic SQL proficiency; able to write queries for log analysis, data validation, and audit reportingUnderstanding of SSO/identity concepts (Entra ID, SAML, OIDC) and RBAC design patternsExposure to secrets management and credential governance practices (Delinea/CyberArk or equivalent) a plusAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout Axos:Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).Learn more about working at Axos