Director of Business Transformation & Process Improvement

Job Description

Job Description

Description:

Reports To: President

Position Summary

The Director of Business Transformation & Process Improvement is responsible for leading cross-functional initiatives that improve how the organization operates, increase efficiency, strengthen business processes, and support the execution of key strategic priorities.

This role will serve as a hands-on problem solver and change leader, working across Finance, Operations, Supply Chain, Sales, Customer Service, IT, and other functions to identify opportunities, determine root causes, develop practical solutions, and drive those solutions through implementation.

The ideal candidate combines strong business and operational acumen with deep ERP and systems knowledge. Experience with Infor SyteLine/CSI is particularly valuable, but the role is broader than ERP administration. Technology and systems should be used as tools to enable better processes, stronger controls, improved visibility, and more efficient operations.

Key Responsibilities

• Lead high-priority business transformation and strategic initiatives identified by executive leadership from initial assessment through implementation and measurable results.
• Evaluate end-to-end business processes to identify inefficiencies, bottlenecks, unnecessary manual work, control gaps, and opportunities for standardization.
• Serve as a cross-functional problem solver , taking ownership of complex issues that span multiple departments or do not have a clear functional owner.
• Develop and implement improved processes with clear ownership, accountability, procedures, and performance measures.
• Drive greater consistency and adoption of best practices across business units while recognizing where operational differences require flexibility.
• Leverage Infor SyteLine/CSI and related systems to improve business processes, data integrity, workflow, reporting, inventory management, job costing, production visibility, and decision-making.
• Identify opportunities to eliminate spreadsheets, duplicate data entry, manual reconciliations, and other non-value-added activities through system improvements and automation.
• Partner closely with operational and functional leaders to ensure solutions address the underlying business problem rather than simply treating symptoms.
• Establish KPIs and other measures to quantify the financial and operational impact of transformation initiatives.
• Develop project plans, establish milestones and accountability, remove roadblocks, and communicate progress to executive leadership.
• Support change management, training, documentation, and ongoing process ownership to ensure improvements are sustained.

Ideal Background

• Significant experience leading business process improvement, transformation, ERP, operational excellence, or cross-functional strategic initiatives.
• Strong working knowledge of Infor SyteLine/CSI within a manufacturing environment strongly preferred.
• Demonstrated ability to understand how processes flow across functions including order entry, planning, purchasing, inventory, manufacturing, shipping, costing, and financial reporting.
• Strong analytical and problem-solving skills with the ability to move from identifying an issue to implementing a practical solution.
• Comfortable working directly with employees at all levels of the organization—from the production floor to executive leadership.
• Ability to challenge existing practices constructively and drive accountability without relying on direct reporting relationships.
• Strong project management, communication, and change-management skills.
• Hands-on, action-oriented approach with a demonstrated ability to take ownership and drive initiatives through completion.

Measures of Success

Success in this role will be measured by results rather than activity , including measurable improvements in efficiency, process reliability, data accuracy, system utilization, cost reduction, working capital, employee productivity, and execution of strategic initiatives.

The successful individual will become a trusted resource for leadership when the organization has a significant problem to solve, a process that needs to be improved, or a strategic initiative that needs a strong owner to drive it to completion.

Requirements: