Multi-Tenant Data Center Program Manager

Role Description

Eaton’s ES AMER NAS division is currently seeking a Multi-Tenant Data Center (MTDC) Program Manager. This is a home-based/remote position and candidates for this role must reside within the United States to be considered for this position.

The MTDC Program Manager is the single-threaded leader responsible for overall customer experience and execution performance for a dedicated strategic account (>$100M annual revenue). This role owns the end-to-end post-order lifecycle, ensuring consistent, high-quality execution across all projects while driving customer satisfaction, schedule adherence, and operational alignment. The Program Manager leads a team of Project Managers (PMs) and Project Engineers (PEs), serving as the primary escalation point and interface, and bridging alignment across sales, operations, engineering, and manufacturing.

The primary functions include:

• Ownership of the overall customer experience.
• Leadership of project execution teams.
• Alignment across cross-functional teams to ensure consistent delivery performance.

In this function you will:

• Own the end-to-end post-order customer experience and serve as the primary escalation point for customer issues and executive engagement.
• Maintain deep knowledge of all active projects, risks, execution details, and overall program performance across 25+ concurrent projects within a single account.
• Drive customer satisfaction through escalation reduction, improved NPS, proactive risk management, and issue resolution.
• Lead customer engagement cadence, including weekly operational reviews, monthly/quarterly business reviews, and executive-level program discussions.
• Ensure alignment to OTD (On-Time Delivery), OTIF (On-Time In-Full), scope, quality, and execution expectations.
• Support project managers while preserving project-level execution ownership and autonomy.
• Directly lead, develop, coach, and retain project managers and project engineers.
• Act as a matrix leader across sales, engineering, manufacturing, services, and supply chain teams, establishing accountability and execution rigor.
• Bridge sales commitments with factory, supply chain, and project execution realities, operating with shared decision-making authority on execution tradeoffs.
• Drive alignment across product lines, manufacturing, and field services while leading resolution of scope, schedule, and technical challenges.
• Engage at project award to ensure execution readiness, identify risks early, and support successful transition to execution and scale.
• Balance strategic oversight with hands-on execution leadership, driving continuous improvement, customer-specific process enhancements, and account growth through superior execution.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum seven (7) years of experience in project management, field execution, or customer-facing roles in the electrical or data center industry.
• Possess a valid driver’s license.
• No relocation benefit is being offered for this position. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

• Bachelor’s degree in Engineering (preferred).
• Master’s degree (preferred).
• PMP certification (preferred).
• 10 years of experience in field sales or marketing (preferred).
• Experience with large-scale MTDC/data center projects (strongly preferred).
• People management experience (preferred).
• Experience leading multi-site, multi-region project execution (preferred).
• Experience managing high-revenue strategic accounts (preferred).

Requirements

• Must be able to work in the United States without corporate sponsorship now and within the future.
• Demonstrated leadership capability with ability to lead both directly and through influence across cross-functional teams.
• Strong knowledge of sales and project management disciplines, including understanding of technical project changes and pricing negotiation.
• Proven ability to drive financial improvements and customer satisfaction through effective execution and proactive issue resolution.
• Ability to operate effectively at both the detailed execution level and strategic account level, balancing day-to-day execution with long-term objectives.
• Strong customer-facing presence with executive-level communication skills and the ability to build, sustain and grow customer relationships.
• Capability to continuously develop existing customer relationships while identifying and supporting opportunities for new relationship growth.
• Ability to align cross-functional teams, influence without direct authority, and resolve conflicts across sales, operations, engineering & manufacturing.
• Strong understanding of project execution dynamics within data center and electrical infrastructure environments, including schedule adherence (OTIF/OTD), risk management, and execution quality.
• Knowledge of Eaton products, services, markets, channels, and competitors, with the ability to position value to customers.
• Possesses strong presentation, training, planning, and value-added selling skills to effectively support customer engagement and internal alignment.
• Demonstrated proficiency with digital tools and systems, including the ability to drive adoption and implementation to enhance execution performance.
• Ability to travel up to 25%.

Benefits

• Various Health and Welfare benefits.
• Retirement benefits.
• Programs that provide for paid and unpaid time away from work.