Desktop Support Engineer - Manufacturing & Lab IT (GMP/GxP)

Desktop Engineer Our client, an IT Services and Consulting company, is looking for a Desktop Engineer for their Cambridge, MA / Danvers, MA location. Responsibilities: Provide smart hands and feet support for technology team on demand Rack and stack support for commissioning/decommissioning infra devices to be provided Provide physical access to vendors on demand for site/communication rooms – IDF/MDF/MMR and data center/server room Good knowledge and experience in managing power shut down maintenance activities which includes shutting down network devices and servers in data center Printer management/usage monitoring and coordinate with vendors to ensure print services continuity Coordination for cable patching with vendors or enable on demand Ensure basic network connectivity (LAN), Wi-Fi access / video Tandberg / printer/voice are available at site Advanced troubleshooting/problem solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Installing and configuring hardware and software components to ensure usability by end users Manage IT asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates Requirements: Experience in supporting overall manufacturing / lab IT systems and IT devices Familiarity with manufacturing, lab or distribution center IT equipment Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.. Advanced troubleshooting/problem solving capabilities to narrow down root cause of incident Advanced communications skills to work with multiple teams and/or OEMs on high priority issues Advanced Microsoft skills (server support, etc.) Knowledge/understanding of GMP and GxP Knowledge/experience on working in a clean room environment and/or manufacturing environment Strong focus on quality and attention to detail Safety training and proper PPE and/or lab requirements always apply Understanding of GMP/GxP environment PCs/servers cannot have any sort of maintenance or patching without approved change control windows No systems or devices should ever be rebooted without proper approvals Often MLL sites may have isolated networks Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..) 5S (LEAN) or similar methodology in IT rooms/datacenter Requirements to enter a clean room Proper entry procedures, proper gear, etc.. Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..) Years of experience: 4.00 years of experience Why Should You Apply? Health benefits Referral program Excellent growth and advancement opportunities ICONMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. ICONMA