Director of Sales & Operations Planning

Reference: 39110Job Title: Director of Sales & Operations PlanningJob Type: Direct HireSalary Range: $180K - $220 K + 20% bonusStart Date: ASAPLocation: Onsite in Santa Clara 5 days per week + up to 25% travelAbout the Opportunity Our client, a long-standing leader in the industrial services and manufacturing industry with a multi-location service network of labs, is looking for a highly strategic, analytical, and hands-on Director of Sales & Operations Planning. This role is crucial to the company’s ability to scale growth and improve profitability following a period of organic growth and acquisitions. This Director will act as a system builder and owner, responsible for designing, improving, and operating the planning framework that brings rigor and coordination to the flow of work across the entire enterprise. This is a high-impact, individual contributor role that requires a self-motivated professional with full ownership and accountability for outcomes.Key Responsibilities & Deliverables This role focuses on building and running the operational planning system to ensure demand flow is managed efficiently and consistently across all labs, adhering to the critical 5-day turnaround time (TAT) target.Demand and Capacity Planning: Own the development and continuous improvement of all demand forecasting models, deliver and maintain rolling short-term, medium-term, and long-term demand and capacity outlooks. Develop and refine capacity planning frameworks, and identify structural gaps to drive system-level recommendations (e.g., hiring, cross-training).Turnaround Time Predictability & Alignment: Own the analysis of Turnaround Time (TAT) variability and its systemic drivers, and drive coordination efforts that improve on-time delivery and predictability. Own and drive the structured demand and capacity review process to ensure cross-functional alignment.Scenario Modeling & Decision Enablement: Build and own scenario models to support strategic decisions, including hiring plans, cross-training strategies, and workload balancing. Translate complex data analysis into clear, actionable recommendations for senior leadership.Required Skills & Experience The ideal candidate will be an experienced system builder with a strong sense of ownership who is comfortable operating as a deeply hands-on individual contributor. The ideal candidate will have: 7–15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management.Experience in multi-site or distributed service operations.Demonstrated ability to design and build systems and processes.Strong systems thinking, analytical rigor, and a proven data-driven decision-making mindset.Strong experience in Sales Operations and Demand Planning is preferred.Advanced proficiency in Excel and modeling is required.Strong executive communication and presentation skills with the proven ability to influence senior leadership.Education & Work EnvironmentEducation: Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field is required. An MBA or advanced degree is preferred.Work Environment: Primarily office-based environment in Santa Clara, CA. The role requires periodic travel to operational sites, estimated at 25%.

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