Patient Services Representative - Dental

Patient Services Representative

Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed

Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail

Answer professionally to incoming calls, providing courteous assistance and accurate information to callers

Schedule patient appointments effectively to ensure smooth service operations

Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients

Assess and collect payment based on Health Center's policy and procedure

Maintain confidentiality and compliance with privacy regulations

Perform other unit-specific duties as assigned

Minimum Qualifications:

High school diploma or equivalent; Associate degree preferred

Previous experience in a healthcare setting or customer service role preferred

Strong computer skills required, with proficiency in electronic medical record systems considered a plus

Excellent communication and interpersonal skills

Strong attention to detail and ability to multitask effectively

Knowledge of medical terminology and insurance procedures is a plus

Bilingual in English/Chinese

Benefits:

Medical insurance

Employer-paid dental, vision, disability and life insurance

403(b) retirement savings plan

Flexible spending accounts for transit, parking, health and dependent care

Paid time off (28 days for the first year of employment)

Employee Assistance Program

Employee Discount Programs

Tuition reimbursement for eligible employees, and

The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program

Charles B. Wang Community Health Center