Assistant Director, Key Accounts (Remote)

Job Description

Assistant Director, Key Accounts (Remote)

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview

Could you be our next Assistant Director, Key Accounts? Globe Life is looking for an Assistant Director, Key Accounts to join the team!

In this role, you will be responsible for supporting assigned key accounts by driving production, recruiting support, and day-to-day servicing needs. This role partners closely with key account leaders, recruiting teams, and internal stakeholders to ensure accurate reporting, smooth onboarding and appointment of new agents, and timely resolution of portal and systems issues that impact sales activity. The Assistant Director accelerates new and existing agents into production through coaching, training, and troubleshooting, and strengthens field leadership capability by mentoring Recruiting Assistant Directors on sales and production fundamentals. This position also plans and delivers training webinars and in-person seminars to improve agent readiness and results.

This is a remote/work-from-home position.

What You Will Do

• Support assigned key accounts by responding to production, recruiting and service requests, and by coordinating solutions with internal teams to remove barriers to sales.
• Maintain and communicate key performance metrics (production, recruiting, activation, and other results) by updating tracking tools and providing reports when requested.
• Partner with recruiting teams to transition newly appointed agents into early production by clarifying expectations, connecting agents to training, and monitoring activation progress.
• Facilitate agent onboarding by guiding new and existing agents through registration for the agent portal and related tools, and by troubleshooting access, credential, and navigation issues.
• Coach agents on sales and production fundamentals through one-on-one support, group training, and follow-up to improve consistency, activity, and results.
• Mentor Recruiting Assistant Directors to build proficiency in sales and production processes, including best practices for agent activation and field support.
• Plan, coordinate, and deliver recurring training webinars and live, in-person seminars to improve product knowledge, selling skills, and operational readiness.
• Serve as a liaison between the field and home office partners (e.g., licensing/appointments, operations, technology support, and compliance) to elevate and resolve agent-impacting issues.
• Document common issues, solutions, and process improvements, and share updates with stakeholders to reduce repeat problems and improve the agent experience.

What You Can Bring

• High school Diploma or equivalent (GED) required.
• College coursework or an associate degree preferred, but not required.
• Equivalent combination of education, training, and experience will be considered.
• Completion of company/industry training related to Medicare products, enrollment periods, and compliance is preferred.
• 3+ years of experience in insurance sales support, key account support, agency operations, recruiting support, field training, or a related role.
• Understanding of Medicare.
• Sales experience in the Medicare market.
• Experience supporting agent onboarding and appointment/activation processes, including resolving access and portal-related issues.
• Demonstrated ability to deliver training and coaching (webinars, group sessions, or one-on-one) that improves production outcomes.
• Experience tracking, analyzing, and communicating performance results (e.g., production and recruiting metrics) to leaders and stakeholders.
• Thorough knowledge of the insurance sales and agent lifecycle (recruiting, appointment, onboarding, activation, and ongoing production support).
• Working knowledge of Medicare and related products (Medicare Supplement/Medigap, Medicare Advantage, and Part D), including enrollment periods (IEP, AEP, OEP, SEP) and common penalties (Part B and Part D late enrollment) to support accurate training and guidance.
• Strong analytical and reporting skills, including the ability to interpret results and communicate insights to field leaders and partners.
• Excellent verbal and written communication skills, including facilitation and presentation skills for webinars and in-person training.
• Demonstrated problem-solving and customer service mindset, with the ability to troubleshoot systems/process issues and drive resolution.
• Strong organization and project management skills, including prioritization in a fast-paced, service-oriented environment.
• Proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and comfort learning new portals, CRMs, and reporting tools.
• Valid driver's license and ability to travel for in-person training, seminars, and meetings.
• Life and Health insurance license preferred.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

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