Administrative Officer

Summary

The position of CBOC Service Administrative Officer (AO) reports directly to the Chief, CBOC Service at Allentown CBOC and plays a critical role in the overall function of the CBOCs. VA Medical Center CBOCs are located in Allentown, Bangor, Columbia County, Williamsport, Honesdale, Sayre, Tobyhanna. Travel to these locations may be required.

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Duties

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This position requires substantial skills and knowledge of management principles and concepts, program analysis and process improvement techniques, budget analysis, cost accounting management, management planning, and public relations. This position requires substantial knowledge of the principles of healthcare and business administration and related Federal statutes, regulations, and procedures as well as Veterans Affairs organizational structure, regulations, policies, and procedures. The incumbent must possess strong analytical ability and be able to communicate effectively orally and in writing. He/she must be able to interpret policies, statutes and regulations and write policies and procedures related to providing health care.

Incumbent supports administrative management duties within the CBOC Service, to include the draft of policies, plans (strategic and equipment) for review, standard operating procedures, data documents for process improvement and other written memorandums to define administrative requirements and clinical process.

Incumbent is responsible for the overall day-to-day oversight of all CBOC Service clinics. Incumbent provides oversight for daily operations, compliance, problem solving, staffing, customer service, and reporting spanning all program areas. Conducts management studies to collect data on patient demand and workload trends. Estimates and computes workloads projections through established formulas and guidelines.

Coordinates the preparation and submission of recurring monthly, quarterly, and annual reports, management briefings, summaries, and a wide variety of non-recurring reports. The incumbent participates in all accrediting body and systematic internal reviews related to CBOC Service, making suggestions on ways to improve overall management and functioning based on those reviews.

Works with management to formulate, direct and develop policies for CBOC Service program management. Evaluates circumstances, and develops, refines, or revises operational procedures as needed. Responsible for providing management advisory services on all aspects of improving care for CBOC related programs at the Medical Center. This involves accumulating cost efficiency and statistical data; conducting management studies and projects to collect data on patient demand and trends.

Preferred Experience:

• Administrative management experience, specifically in clinical or ambulatory care setting, Proficiency with VA Enterprise systems, experience with analytical review, data mining and reporting, resource coordination and operations support, budget and financial management experience, contracting and procurement experience.
• Experience in administrative management in healthcare setting, ability to manage and coordinate multidisciplinary teams across multiple clinical settings and sites, knowledge of compliance requirements, policy and procedure applicable to ambulatory care setting.
• Administrative management experience, advanced problem solving skills, knowledge of federal management principles and policies, operations support, stakeholder coordination, proficient communication and interpersonal skills,

Work Schedule: Monday-Friday 8:00 A.M.- 4:30 P.M.

Telework: This position is not authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Physical Requirements: Position requires an alert mind. The work performed is of precise nature requiring extended periods of concentration that are often interrupted. Physical demands include light lifting, bending, standing, manual dexterity and walking are required. Composure, tact, confidentiality, and ability to maintain office decorum are prerequisites in the face of changing priorities. Travel to CBOCs may be necessary.

Position Description/PD#: Administrative Officer/ PD070250

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/18/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 . The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative management experience, specifically in clinical or ambulatory care setting, Proficiency with VA Enterprise systems. Experience with analytical review, data mining and reporting, resource
  coordination and operations support, budget and financial management experience, contracting and procurement experience. Experience in administrative management in healthcare setting, ability to
  manage and coordinate multidisciplinary teams across multiple clinical settings and sites, knowledge of compliance requirements, policy and procedure applicable to ambulatory care setting.
  Administrative management experience, advanced problem solving skills, knowledge of federal management principles and policies, operations support, stakeholder coordination, proficient communication and interpersonal skills.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B or J.D. in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Transcript/s must be submitted with your application or you will not receive credit..

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
• Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. Please spell out all acronyms!! Additionally, your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2019 to April 2020) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Failure to provide in this format may lead to being rated ineligible..

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.