CALL CENTER SCHEDULER

Job Description

Job Description

Job Title: Full-Time Call Center Scheduler (Onsite)

Location: Daytona Beach, FL

Radiology Associates is a leader in patient care and medical imaging in the Eastern Central Florida area. We are dedicated to providing our patients with the highest quality imaging services, using state-of-the-art technology in a comfortable and professional environment.

Our team is proud to work in a facility recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to fostering a diverse, inclusive, and supportive workplace where employee contributions are recognized, valued, and appreciated.

Radiology Associates is seeking a Full-Time Call Center Scheduler for a fast-paced outpatient imaging center. This role is critical to the patient experience and requires strong customer service skills, attention to detail, and a solid medical background.

The Scheduler is responsible for providing exceptional customer service while accurately obtaining and entering patient demographic and insurance information into our Radiology Information System (RIS), ensuring timely and efficient exam scheduling.

• Receive inbound calls from patients and physician offices to schedule requested imaging exams

• Make outbound calls to patients to schedule exams based on faxed or electronic orders

• Deliver exceptional customer service while addressing patient inquiries and resolving scheduling issues

• Handle non-routine or complex calls requiring independent judgment

• Accurately enter and update patient demographic and insurance information in the RIS

• Maintain professionalism and empathy when interacting with patients

• Perform other related duties as assigned

• High School Diploma or GED required

• Strong customer service skills required

• Medical background required

• Knowledge of human anatomy preferred

• Strong computer skills required , including the ability to navigate multiple systems

• 3–6 months of call center experience preferred

• Excellent written and verbal communication skills

• Strong organizational skills with the ability to multitask in a fast-paced environment

• Knowledge of medical terminology preferred

• Minimum of one year of related medical office experience preferred

• Understanding of Medicare, Medicaid, private insurance, HMOs, and PPOs is a plus

• Affordable Medical, Dental, and Vision benefits

• Employee Assistance Program (EAP)

• Paid Time Off and Paid Holidays

• Paid Life and AD&D Insurance

• Travel Assistance and Identity Theft Protection

• Employee Recognition Program

• 401(k) Program

• Employee Referral Bonus Program

Radiology Associates is an Equal Opportunity Employer and complies with all federal, state, and local anti-discrimination laws. We are a Drug-Free and Tobacco-Free Workplace and participate in E-Verify.