Client Services Representative

Client Svcs Representative

Location: White Plains, NY

Position Type: Contract

Contract Duration: 5 months

Pay Rate: $20.15$22.16 / Hour (USD)

Shift / Schedule: MondayFriday, 9:00 AM5:30 PM

Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role is responsible for answering and resolving telephone inquiries and requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.

Key Responsibilities

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems, or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Skills

• Proper telephone etiquette to handle customer inquiries
• Basic knowledge of operating office equipment
• Understand the importance of Quality Service and how it is measured
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
• Proficiency in basic computer skills (Word, Excel, Outlook)
• Ability to multi-task and work in a fast-paced environment
• Strong organizational skills
• Ability to analyze and solve problems
• Good listening skills
• Ability to maintain professional and tactful manner in stressful situations
• Ability to deal with client information in a confidential manner
• Must have hands-on knowledge of medical terminology
• Must have strong time management and organizational skills

Required Experience

• One (1) year of customer service and/or related health care experience is required.

Nice-to-Have Experience

• Previous related health care experience preferred.

Education Requirements

• High School Diploma or Equivalent (Required)

Work Environment / Physical Requirements

• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands, and/or fingers (typing).
• Overtime expected.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a world-leading provider of diagnostic information services in the healthcare industry, serving one in three adult Americans annually and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. With nearly 50,000 employees, the organization operates at national scale while delivering the diagnostic insights that drive clinical decisions, guide treatments, and ultimately save lives. The company has built a culture around enriching the employee experience, expanding opportunity, and elevating belonging, supported by eleven Employee Business Networks open to all employees. Laboratory scientists, logistics professionals, technologists, and business talent including client services representatives, patient-facing staff, and technical support professionals will find structured development pathways, cross-functional exposure, and a workplace where diverse perspectives are actively sought and supported.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.