Installation Technician

Job Description

Job Description

Description:

Position Summary:

We are seeking 2 skilled Installation Technician to join our team. The ideal candidate will report to the Delivery director.  Will be responsible for ensuring zero-defect product delivery, empowering dealer teams to enhance their installation skills and conveying the brand's premium value through professional and high-quality service.

Key Responsibilities:

• Responsible for the installation of the company’s cabinet, wardrobe, and bathroom vanity products in key scenarios such as dealer showrooms, major industry exhibitions, and project model rooms. 
• Conduct systematic skill training, assessment and certification for dealer installation teams. Develop training plans and improve skills through theoretical instructions, practical demonstrations, and guided practice to ensure the teams meet the company's service standards.
• Provide advanced technical support both remotely and on site for dealer and major client projects. Diagnose and resolve complex and challenging technical issues promptly during installation to ensure smooth project execution.
• Participate in the development, writing, and production of various installation guidance materials, such as standardized installation manuals, troubleshooting guides, and instructional videos, thereby contributing to the company's knowledge base.
• Proactively collect and document design, packaging, accessory, or process issues identified during onsite installation. Generate structured reports and provide accurate feedback to Quality, R&D and Production departments to drive continuous product improvement, serving as a "quality sentinel" in the field.
• Strictly adhere to all safety operation procedures at every job site to ensure personal and product safety. As a technical expert who interacts directly with customers, consistently maintain a professional and positive image to effectively convey the brand’s value and culture. 

Qualifications:

• High School Diploma or above. Majors in carpentry, mechanical engineering, or building materials are preferred
• 2 years' experience in installation or on-site technical service within the custom home furnishing industry (preferably in cabinets or wardrobes) 
• candidates with training or team management experience preferred
• capable of handling various complex installation environments and technical challenges
• able to read and interpret design drawings accurately
• familiar with a wide range of installation tools, hardware components, and their functions and applications
• proficient in the complete installation process, technical standards, and adjustment techniques for European-style high end cabinets, wardrobes, and similar projects.

Golden Home International Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.