Collision Receptionist

Job Description

Job Description

Business Support Specialist

Premier Auto Body is hiring a Business Support Specialist to manage front office operations,

customer communication, documentation control, and accounts receivable tracking.

This position serves as the operational control point for the shop, ensuring all customer

communication, authorizations, billing, and documentation are handled accurately and

professionally.

Key Responsibilities

• Answer incoming calls and manage customer communications

• Track estimates, insurance claims, and repair authorizations

• Maintain accurate documentation in CCC and internal systems

• Monitor accounts receivable and follow up on past-due invoices

• Manage loaner vehicle agreements and documentation

• Maintain strict control of vehicle keys and customer records

• Coordinate billing for fleet accounts

• Escalate customer concerns, missing documentation, or payment issues to management

Qualifications

• Strong organization and attention to detail

• Professional phone and communication skills

• Ability to follow structured processes and documentation standards

• Experience in an automotive shop, service business, or administrative operations

required.

Position Details

Location: Dallas, TX

Schedule: Full Time – On Site

Pay: Competitive based on experience