Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in November of 2016 and lead a small, close-knit team of three built around flexibility, trust, and long-term growth. Before becoming an agent, I worked in technology sales, which shaped my approach to communication, coaching, and helping people find the right solutions. I’m married with three children, so supporting families and maintaining a healthy work-life balance isn’t just something we talk about—it’s something we actively practice.

Our agency is proud to give back to the community by serving as a drop-off location for Sleep in Heavenly Peace and participating in Toys for Tots each year. Giving back is an important part of who we are and how we stay connected to the families we serve.

For our team, we offer a 401k, flexible work hours, free drinks in the office, and a supportive environment that prioritizes training and development. Our culture is laid-back but focused, with a strong emphasis on coaching new team members and helping them build real careers. We’re looking for responsible, coachable, and motivated individuals who care deeply about customer service and want to grow with a team that truly has their back.

ROLE DESCRIPTION:
Matthew Graham - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.