Order Entry/Inside Sales

Order Entry/Inside Sales - Customer Service Rep

Long Term Temp (6 months+, could go longer) Pay: $23.00 - $30.00 per hour, depending on experience

Duties and Responsibilities:

• Primary contact and service support for the regional Sales Team and Customers.
• Preparation and processing of:
  • Reports
  • Repair Quotations
  • New seal Quotations
  • Service Orders
  • Sales Orders
  • Purchase Requisitions
  • Shipping documentation.
  • Other Repair related Customer Services.
  • Inventory replenishment and accountability
  • Other processes as required

• Maintain and organize documentation.
• Provide after-hours response as needed for customer requirements
• Perform daily planning, scheduling, production, and continuous improvement efforts for the service center.
• Interact with personnel and other departments throughout the organization as needed to ensure goals and objectives are met.
• Work from assembly drawings and/or customer specifications, bill of materials, work orders, delivery notices and other documents.
• Maintain the service center and office environment in a professional, organized, safe and working condition.
• Ship products on time to customer requirements, minimizing delinquencies.
• Must read and follow all EBI policies, procedures, including the Employee manual, Quality System and HSE policies.
• Perform other general duties as required.

Key Performance Measurements:

• Meet or exceed shipping goal every month.
• Control the inventory by effectively managing the material supply chain.
• Achieve on time delivery goals.
• Customer satisfaction interpreted utilizing management observation and customer feedback forms.
• Continuous improvement in the reduction of NCRs and CPARs.
• Lead time reduction.
• Others KPI as required.

Knowledge and Experience:

• Bachelors Degree or equivalent service center or related position.
• Able to work unsupervised.
• Familiarity processes required.
• Computer application skills in MS Office products (Word, Excel, PowerPoint, Visio Outlook).
• Exceptional organizational skills with the ability to prioritize and pro-actively complete projects autonomously.
• Proven performance record of meeting and exceeding expectations.
• Team player with excellent interpersonal and communication skills that are exhibited at all times and under all circumstances.
• Ability to be assertive and persistent while being tactful with internal and external contacts.
• Must be able to assist with the resolution of customer conflicts / issues in a professional manner.
• Demonstrated history of driving improvements and measurable results.