Customer Success Manager

Customer Success ManagerBuild what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.We're looking for a Customer Success Manager to serve as the primary point of contact for assigned customers and manage the full order lifecycle—from initial inquiry through delivery.This role is ideal for someone who enjoys working cross-functionally, building customer relationships, and gaining hands-on experience in quoting, order management, and customer success within a manufacturing environment.What You'll DoAct as the main contact for assigned customer accountsManage orders from inquiry through delivery, ensuring accuracy and timelinessProvide updates on order status, shipping dates, pricing, and product availabilityReview RFQs/RFPs and ensure all required information is complete for quotingCoordinate with internal teams (Engineering, Production, Planning, Sourcing) to ensure smooth order flowSupport quoting activities and track submissions and outcomesRespond to customer inquiries via phone and emailMaintain documentation and customer recordsHelp resolve issues, expedite orders, and support customer needsBuild and maintain strong customer relationshipsSupport KPI tracking (orders, revenue, quote turnaround, win rate, etc.)Train or mentor junior team members as neededTravel occasionally (up to once per quarter)What We're Looking ForStrong communication and customer service skillsHighly organized with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentProblem-solving mindset with the ability to analyze and act on dataComfortable working cross-functionally with multiple departmentsProficiency in Microsoft Office (Excel, Outlook, etc.)Experience with ERP/MRP systems preferredNice to Have:Knowledge of inventory management (kanban, safety stock, etc.)Basic understanding of manufacturing processesExperience with quoting, sourcing, or order managementQualificationsBachelor's degree preferred ORAssociate's degree with relevant experience ORHigh school diploma/GED with 3–5 years of professional experienceWhy You'll Love Working HereCompetitive pay and great benefits—including medical, dental, vision, 401(k), and paid time offBe part of a company that's growing, changing, and full of new opportunitiesA supportive, team-focused culture where your ideas matterMeaningful work that impacts industries making a difference in the worldIntervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee's access to export-controlled items, not as a condition for hire.Equal Opportunity Employer Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.