Bakeshop Supervisor

Bakeshop Supervisor

The Bakeshop Supervisor plays a key role in delivering an exceptional Butter Pecan Bakeshop experience by leading daily store operations, supporting team members, and ensuring high standards for product quality and customer service. This hands-on position combines leadership, baking, and operational responsibilities to help drive a positive experience for both customers and employees.

Pay: $25.00 - $27.00 per hour, depending on experience

Expected Hours: 30+ hours per week (Full-time)

Schedule: Varies based on business needs and includes opening, closing, weekend, and holiday shifts. Additional hours may be required during peak seasons, staffing shortages, call-outs, or other operational needs.

The Bakeshop Supervisor is responsible for leading the daily operations of a Butter Pecan Bakeshop retail location. This hands-on leadership role oversees customer service, in-store baking, product quality, team performance, and overall store execution. The Bakeshop Supervisor works the majority of weekly shifts and plays a key role in maintaining a clean, efficient, and customer-focused environment while ensuring high operational standards.

The ideal candidate is dependable, trustworthy, organized, proactive, and passionate about creating exceptional customer experiences. They lead by example, coach team members effectively, and take ownership of store performance while supporting a positive and collaborative workplace culture.

Bakeshop Supervisors operate within a team-based leadership model. While assigned to a primary store location, Supervisors may occasionally provide support at other company locations during planned vacations, absences, staffing needs, or other operational needs. This collaborative model allows Supervisors and store teams to provide and receive backup support across locations to help maintain consistent operations and service standards.

Strong leadership and team-building skills

Excellent customer service and communication skills

High emotional intelligence and professionalism

Strong organizational, planning, and time management abilities

Strong attention to detail and commitment to quality

Reliable, adaptable, and solutions-oriented

Ability to thrive in a fast-paced, growing environment

Basic proficiency with Google Workspace, scheduling tools, and digital reporting systems

Basic cash handling and accounting skills

Knowledge of food safety and sanitation practices

Ability to lift up to 50 pounds and stand for extended periods

Direct supervision of retail team members

Responsible for coaching, training, performance feedback, and shift-level accountability

This position operates in a retail bakery environment and involves exposure to heat from ovens, cold storage environments, and frequent interaction with customers. The role requires regular use of bakery equipment, POS systems, and computer-based tools.

Stand and walk for extended periods

Frequently bend, reach, lift, and carry products and supplies

Lift and move up to 50 pounds

Operate bakery equipment, POS systems, and other retail tools

Minimal travel required. Must have reliable transportation and be able to travel between company locations for operational support, training, meetings, bank deposits, or coverage as needed.

High School Diploma or equivalent required

Minimum two years of experience in a retail, food service, hospitality, lead or supervisory role required

Baking experience required; professional bakery or in-store baking experience preferred

Ability to speak, read, and write in English

Must be at least 18 years of age

Current California Food Manager Certification or ability to obtain certification upon hire

Must be willing to sign and comply with company confidentiality and non-disclosure agreements to protect proprietary recipes, operational procedures, business and customer information, and other confidential company materials

Butter Pecan Bakeshop is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified or assigned at any time based on business needs.