Customer Service Representative

Job Description

Job Description

Who We Are

At West Pak, being a family owned and operated company means, among other things, respect, integrity, support, and commitment to excellence. Our dedication starts with how we respect the land and the people who work it and carries over into the way in which we conduct all business. This same thoughtful care goes into how we handle our precious cargo. Our avocados are harvested at exactly the right time, packed to perfection, and delivered fresh for enjoyment worldwide.

Over the years, as West Pak’s relationships and reputation grew, operations increased with larger facilities and extended distribution. Our company has since grown to 6 distribution facilities exceeding 300,000-square-feet across the United States and Mexico. Today, West Pak avocados are sourced from over 1,000 growers owning over 65,000 acres across California, Mexico, Colombia, Chile, and Peru. Current distribution includes 350+ customers throughout the United States, Canada, Mexico, Japan, China, South Korea, Hong Kong, and the Middle East.

Primary Duties & Responsibilities 

The Customer Service Representative will provide administrative support to the customers of the Sales team. Their main responsibilities are processing orders and acting as the primary contact for any needs of the customer. This position also provides organizational support and is responsible for a variety of other tasks.

• Partners with the sales team to meet and exceed the customer’s expectations and build sustainable relationships of trust through open and interactive communication
• Effectively manages sales and customer calls, responds to direct sales emails for information and/or forwards messages and calls to appropriate Sales person
• Maintaining customer’s needs to ensure proper order entry
• Receiving and entering of sales orders in company’s (EDI) systems such as ITrade, Famous FIS Messenger or Customer portals, based on the customer’s requirements. Send sales order passings as needed by sales team members via online
• Processes internal reporting information for the sales team to review and analyze.
• Perform other duties as assigned 

Education & Experience

• High School Diploma or GED. Associates degree a plus
• Minimum 2 Years of Customer Service experience preferred

Skills

• Great problem-solving aptitude
• Attention to Detail
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Bilingual English/Spanish is a plus, but not required
• Competency in Microsoft applications including Word, Excel, and Outlook. 
• Excellent organizational skills (oral and written) and the ability to excel at details, multi-tasking and working under pressure
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Physical Requirements/Working Conditions

The essential functions of this job require frequent sitting for prolonged periods of time as well as occasional standing and walking. Sensory demands require the ability to constantly hear and talk, both in person and by phone, and the ability to use a computer, calculator, and standard office equipment. Specific vision acuity required by this job includes close vision, the ability to adjust focus, and color vision when inspecting products. Physical demands include bending, stooping, and reaching above and below shoulder level in order to access records, as well as lifting and carrying files and documents typically weighing less than 25 pounds, with or without assistance.

Day shift 7:00am-4:00pm, Monday through Friday with some flexibility for overtime