Business Analytics Analyst III

Analyst, Customer Engagement & Innovation At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. GEICO's Customer Engagement & Innovation team is seeking a dedicated, analytical, and detail-oriented professional to help drive customer-focused insights and operational excellence. In this role, you will analyze customer and business trends, identify opportunities for improvement, and deliver data-driven recommendations that enhance customer experience. Our team is focused on modernizing business processes, optimizing customer journeys, and developing innovative solutions that improve efficiency, service quality, and customer satisfaction. Success in this role requires strong analytical skills, a problem-solving mindset, and the ability to translate complex data into actionable business recommendations. Hybrid schedule – 3 days a week in office This is an opportunity to play a meaningful role in shaping the future of customer engagement at GEICO. You'll work with cross-functional partners, leverage modern analytics tools, and help deliver insights that directly influence customer experience, operational efficiency, and business outcomes. Key Responsibilities: Query databases and extract requested data and information. Partner with the Customer Experience team to support strategic goals and business objectives. Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation. Analyze business performance results and prepare summaries and insights for leadership. Prioritize, monitor, and manage multiple requests and projects while meeting deadlines. Monitor customer and operational trends and regularly communicate findings to Customer Experience leadership. Develop, maintain, and enhance reports, dashboards, and analytical tools that support operational and management objectives. Qualifications Required Qualifications: Experience working as an Analyst or in a similar analytical role within an insurance organization. Strong organizational, time management, and prioritization skills. Demonstrated ability to solve business problems and produce high-quality work products. Ability to work effectively both independently and within a team environment Strong multitasking and organizational skills Ability to learn and apply large amounts of technical and procedural information Strong verbal and written communication skills 5+ years of relevant work experience preferred Advanced proficiency with: Power BI SharePoint Microsoft Excel Microsoft Office Suite Preferred Qualifications: Experience with: SQL SAS Oracle Snowflake GEICO will consider sponsoring a new qualified applicant for employment authorization for this position. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. GEICO