Guest Services Team Member - Winter Village at Bryant Park

Guest Services Team Member - Winter Village at Bryant Park

LOCATION: NEW YORK CITY, NY

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Winter Village at Bryant Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. This individual is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. Positions include hostess, skate rental, bag check, and general guest services. This is a seasonal part-time position based outdoors at the iconic Winter Village at Bryant Park Ice Rink.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Guest Services:

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Check in guests and look up ticket information
• Be knowledgeable about facility
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Fill out bag check tickets
• Take guest's personal belongings and place in bag check area
• Retrieve guest's personal belongings
• Complete special projects, daily assignments, and other duties as assigned

Skate Rental:

• Pass out skates to guests
• Return skates to skate racks
• Disinfect skates
• Clean/wipe down skates upon return
• Use skate sharpening equipment to sharpen skates
• Daily cleaning tasks within department

MINIMUM QUALIFICATIONS:

• Must be willing to test for Fire Guard Certification
• Must be 18 years old or older
• Must be available to work evenings, weekends, and holidays - No exceptions
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer, tablets, and cell phone
• Facility has intermittent noise