Guest Services Coordinator

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

Who You Are:

A dynamic Guest Services Coordinator with the ability to deliver a smooth and welcoming experience for guests from arrival to departure. This role is responsible for coordinating guest requests for bell services and ensuring effective communication between guests and the bell team, while assisting with service delivery as needed.

What You'll Do:

• Greet guests and initiate bell service requests

• Coordinate and track guest requests using service management systems

• Communicate effectively with the bell team to ensure prompt assistance

• Assist with luggage handling and room escorts as operationally needed

• Maintain a clean, orderly, and welcoming lobby and entrance area

• Provide accurate hotel and local area information to guests

• Support guest flow and coordination with Front Office and valet teams

• Ensure proper care and cleanliness of luggage carts and equipment

• Address guest questions and concerns, escalating when appropriate

• Stay informed about hotel amenities, services, and transportation options

• Assist with guest transportation needs as assigned

• Consistently uphold Loews Hotels' service culture and standards

Your Experience Includes:

• Previous experience in hospitality or relevant industry required.

• Previous experience with dispatching, scheduling, or team coordination preferred.

• Previous experience with bell services preferred.

• Intermediate computer skills and ability to learn Property Management Systems required.

• Familiarity with Opera, HOTSOS, and Alliant is preferred.

• Position requires valid state issued Driver's License in good standing to operate a company vehicle.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.

• Position requires prolonged standing, walking, lifting, pushing, and pulling 75+ pounds as needed.

• Position requires the ability to withstand outdoor elements for long periods of time as needed.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.