Program Manager, Strategic Accounts

Job Description Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker’s Top 150 Places to Work in Healthcare — three years running. Consistently ranked among SIA’s Largest Staffing Firms in America. Honored with Modern Healthcare’s Innovators Award for driving change through innovation. Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006. Job Summary The Program Manager, Strategic Accounts serves as a trusted advisor to key healthcare clients, driving workforce initiatives, optimizing contingent labor programs, and delivering strategic staffing solutions. This highly consultative role combines healthcare staffing expertise, workforce analytics, program management, and executive-level client engagement to support organizational workforce goals. The ideal candidate brings deep knowledge of healthcare staffing operations, workforce management platforms such as ShiftWise, and the ability to analyze data, develop actionable recommendations, and present insights to executive stakeholders. This individual will partner closely with clients, internal leadership, and cross-functional teams to drive program performance, workforce optimization, and client satisfaction. Location & Travel: This role requires up to 25% travel. The ideal candidate will reside on the West Coast to effectively support regional healthcare clients and attend on-site meetings as needed. Job Responsibilities Act as the primary strategic partner for assigned West Coast healthcare clients, providing workforce and staffing expertise. Lead workforce planning discussions, program reviews, and business consultations with client leadership teams. Analyze workforce data, staffing trends, fill rates, contingent labor utilization, and financial metrics to identify opportunities for improvement. Utilize ShiftWise and other workforce management technologies to monitor program performance and support data-driven decision-making. Develop and deliver executive-level presentations, business reviews, and strategic recommendations using PowerPoint and Excel. Partner with operational, recruiting, and client services teams to ensure successful execution of workforce initiatives. Identify risks, workforce challenges, and market trends, providing proactive solutions to clients. Support implementation of workforce strategies that improve staffing outcomes, increase efficiencies, and enhance client satisfaction. Build and maintain strong relationships with client stakeholders, serving as a trusted advisor and program leader. Lead special projects, process improvements, and strategic initiatives aligned with client goals and organizational objectives. Qualifications Education & Years of Experience Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience in healthcare staffing, workforce solutions, MSP, VMS, RPO, or program management experience. Strong understanding of hospital staffing, contingent labor programs, and healthcare workforce operations. Experience working with ShiftWise, VMS platforms, or workforce management systems. Advanced proficiency in Microsoft Excel including reporting, data analysis, and workforce metrics. Strong PowerPoint presentation skills, including executive-level reporting and client-facing presentations. Exceptional communication, consulting, and relationship management skills. Experience managing large healthcare accounts, preferably within the West Coast market. Ability to influence stakeholders and drive strategic workforce initiatives in a fast-paced environment. Additional Experience Healthcare staffing agency, MSP, VMS, workforce solutions, or contingent labor management experience. Proven ability to translate workforce data into strategic recommendations for executive audiences. Work Environment / Physical Requirements Work is performed in an office/home office environment. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. Pay Rate $68,500 - $85,500 Salary Final pay rate is dependent on experience, training, education, and location. This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information. Thanks for taking a look at open jobs on our AMN Career Site. If you see a job you’re interested in, apply and a Talent Consultant will contact you if you're selected for next steps. Don’t see an exact job match but interested in working at AMN Healthcare? Use the “Introduce Yourself” feature and drop off your contact information. Our Talent Consultants will review and reach out to you if an opportunity aligns with your experience. Follow us on our social sites for the latest news, and check out AMN Careers to learn about the benefits of working with our great team! Our Core Values Respect • Trust • Passion • Customer Focus • Continuous Improvement • Innovation AMN’s Commitment to Diversity, Equality and Inclusion: At AMN , our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive. Learn more about our company’s vision and mission at our website. Our Corporate Social Responsibility