Account Manager

Account Manager / Project CoordinatorThe Account Manager plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our values clients. Our company's success depends on our ability to meet our client's challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.For over 20 years, AlphaGraphics has been a trusted partner to Portsmouth businesses, offering print, signage, graphic design, promotional products, and specialized architectural drawing services. Our success stems from facing client challenges head-on and delivering fast, high-quality, professional solutions.We are seeking an Account Manager / Project Coordinator to serve as the bridge between our clients and production team. In this dual role, you will act as a trusted advisor—consulting with clients, estimating jobs, and managing projects from initial concept through final delivery, while maintaining day-to-day project workflows.Primary Responsibilities:Client Consultation & Sales: Partner with existing clients and prospects to evaluate needs across print, marketing, and signage, recommending high-impact solutions and cross-selling relevant services. Develop new business both through inbound inquiries and outbound prospecting and sales development.Project Estimating & Management: Scope job requirements, generate accurate product estimates, track production timelines with internal teams and outside vendors, and manage client expectations regarding schedules and pricing.Order Administrative Workflow: Update client notes in the CRM, process accurate invoicing and customer payments, maintain organized project files, and handle outgoing fulfillment.Internal Advocacy: Serve as the client's internal champion to guarantee quality control, while communicating potential roadblocks to management promptly. Communication: As the customer's advocate, communicate needs within the company to insure excellent customer service and product quality while setting proper expectations with the client.QualificationsThe ideal candidate is a well-organized professional with background in B2B customer service, account management, or sales in a fast-paced environment. (Experience in print, signage, or promotional products is a strong plus!). The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.Additional RequirementsHigh School Diploma or equivalent Experience with Microsoft Office Experience in sales and customer service within a fast-paced environment Team member with collaborative style who knows how to foster success in others Capable of juggling multiple priorities and operating with a calm sense of urgency Positive "can do" attitude (this is critical!)Additional Skills and Abilities -- Desired (Advantageous, but not required):College degree Familiarity with current print and copy technology (highly desirable) Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite Experience in business-to-business, retail, and/or manufacturing setting Workplace Requirements: Driver's license and access to vehicle Ability to lift 40 lbs Compensation: $18.00 - $22.00 per hourAt AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.