Technical Solutions Specialist

Role Description

As a Technical Solutions Specialist, you will support customer projects involving content migrations, system integrations, and software implementations. This role combines technical problem-solving, solution implementation, customer collaboration, and continuous learning.

Key Responsibilities

• Solution Implementation & Delivery
  • Participate in customer discovery sessions and requirements gathering workshops.
  • Assist with configuring and implementing VersaFile software solutions.
  • Support software deployment, testing, troubleshooting, and go-live activities.
  • Help create implementation plans, testing strategies, and deployment documentation.
  • Provide post-implementation support and issue resolution.
• Content Migration & System Integration
  • Support content migration projects between document management and enterprise platforms.
  • Analyze customer data structures and business processes to support migration planning.
  • Assist with data extraction, transformation, validation, and loading activities.
  • Perform quality assurance, testing, and reconciliation of migrated content.
  • Investigate and resolve migration or integration issues.
• Customer Engagement
  • Work directly with customers to understand business requirements and desired outcomes.
  • Communicate project updates, risks, and technical information in a clear and professional manner.
  • Deliver solution walkthroughs, training sessions, and demonstrations.
  • Build trusted relationships with customer stakeholders throughout project delivery.
• Team Collaboration
  • Collaborate closely with project managers, developers, consultants, and architects.
  • Contribute to internal knowledge sharing and process improvement initiatives.
  • Create and maintain technical documentation, implementation guides, and knowledge base articles.
  • Participate in product feedback discussions and continuous improvement efforts.

Qualifications

• 2–5 years of experience in software implementation, technical consulting, business systems analysis, application support, ERP administration, or a related technical role.
• Experience working with enterprise applications, document management systems, business software, or SaaS platforms.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to learn new technologies and business processes quickly.
• Strong communication skills and confidence working with customers.
• Excellent organizational and time management abilities.
• Comfortable managing multiple tasks and project activities simultaneously.
• Self-motivated and able to work independently in a remote environment.

Nice-to-Have Experience

• ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite, Workday, etc.)
• Document management or content management platforms
• SharePoint Online, Box, OpenText, M-Files, FileNet, OnBase, or similar systems
• SQL and relational databases
• APIs, integrations, or data migration projects
• Cloud technologies and SaaS applications
• PowerShell or scripting experience
• REST APIs, JSON, XML, or web services
• Technical pre-sales, demonstrations, or customer training

Benefits

• Competitive salary
• Annual bonus program
• Comprehensive health and benefits plan
• Home internet reimbursement program
• Flexible remote work environment
• Professional development opportunities
• Supportive and collaborative team culture

Location

This role is primarily remote and based in Canada. Candidates must be available to work primarily within Pacific Time Zone business hours.

Employment Type

Full-Time, Permanent

Salary

$75,000 – $95,000 CAD annually, depending on experience and qualifications.

To Apply

Please submit your resume and cover letter outlining your relevant experience and interest in the role.