Must be VA Resident Only || IT Customer Relationship Manager || 1099/W2 Role

Job Description

Position: IT Customer Relationship Manager

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Location: Richmond, VA (2Days onsite/Week)

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Description:

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Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

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Position specific responsibilities and duties will include, but not limited to:

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• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.

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• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.

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• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.

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• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

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• Responsible for building and maintaining relationships with assigned business partners.

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• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

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• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.

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• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.

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• Managing escalations related to technology procurements, projects and service delivery requests.

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• Identifying, championing, and communicating customer needs.

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• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

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• Support continued compliance with Agency and VITA policies, standards, and guidelines.

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Desired Skills to Partner with Districts:

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• Bachelor's degree or six (6) years or more of related experience. (6yrs)

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• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)

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• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)

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• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)

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• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)

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• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)

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• Ability to connect strategy to execution; Strategic thinker. (10yrs)

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• Experience in Product Line planning, development and management. (10yrs)

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• Understanding of Agency's Organization Structure to include Districts and Central Office.

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Skill Required / Desired Amount of Experience

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Bachelors degree or six (6) years or more of related experience in a role within Information Technology- Required 6 Years

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Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)- Required 5 Years

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Strong communication skills in writing, speaking and presenting with leadership of all levels- Required 10 Years

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Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power- Required 10 Years

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Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations- Required 10 Years

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Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions- Required 10 Years

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Ability to connect strategy to execution; Strategic thinker- Required 10 Years

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Experience in Product Line planning, development and management- Required 1 Years

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Understanding of Agency's Organization Structure, how Agency and VITA interact- Desired 3 Years

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BRMP Certification- Highly desired

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Question 1

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In what city and state does your candidate PERMANENTLY reside?

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Question 2

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Is candidate comfortable working with upper level leadership?

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Question 3

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Does candidate have previous experience working in an IT role?

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Question 4

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Does the candidate have a BRMP certification via the BRM Institute? If so, please upload the certification, in order to be considered.

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Question 5

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Is the candidate available to interview ONSITE in new location Mechanicsville, VA, if requested? This is REQUIRED.

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Question 6

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Is the candidate available to work ONSITE in Richmond, VA at least 2 days/wk? This is REQUIRED.

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Question 7

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How soon after an offer can your candidate start?