Call Center Operator - (Cape Verdean Creole, Spanish, Portuguese ) (3798)

Call Center Operator

Salary Range $17.75 - $24.00 Hourly Position Type Part Time Education Level High School

Description

PAY TRANSPARENCY STATEMENT:

In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

POSITION SUMMARY:

Responds to telephone calls promptly and courteously using the standard clinic greeting. Obtains pertinent information from caller including correct first and last name, address, telephone number and date of birth if applicable. Gives information regarding clinic within scope of authority and refers questions to staff with the authority to assist caller. Seeks assistance as appropriate with clinical or sensitive information. Prioritizes and redirects calls as necessary.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answers incoming calls and directs appropriately.
• Verifies patient's name, address, telephone number and date of birth.
• Schedules appointments using the appointment template.
• Verifies the patient's insurance information and also books a pre-registration appointment when applicable.
• Turns answering service on and off.
• Obtains messages from answering service, contacting patients or notifying appropriate staff of message.
• Notifies patients of cancelled or rescheduled sessions by telephone and mail if necessary. Cancels appointments on the computer.
• Responds to TTD calls

Qualifications

MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:

High school diploma or equivalent. Must be able to work independently with effective communication skills. Ability to relate to staff and patients in a professional manner. Good organizational and telephone skills. Bilingual required.

WORKING CONDITIONS:

Works in a busy community health center in downtown business district. Interruptions are present and can be disruptive to work flow. Stress is present due to a high volume of work, diversified nature of activities and frequent crises and deadlines.

PHYSICAL REQUIREMENTS:

Physical demands require lifting of small pieces of office equipment and/or boxes not to exceed 20 lbs. Standing, walking and sitting involved with position. Visual acuity sufficient for reading. Hearing acuity for holding conversations with or without the use of audio devices.