Helpdesk Support Engineering/System Administration

Helpdesk Support Engineering/System Administration Role: Helpdesk Support Engineering/System Administration Experience: 2+ years Responsibilities and Qualifications Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies Hands‑on experience with Microsoft Authenticator setup and troubleshooting Knowledge of WiFi 802.1x authentication and related configuration support Expertise in Outlook profile creation and repair Proficiency in login troubleshooting across desktop and enterprise systems Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations Ability to communicate clearly and manage end‑users in a professional manner during support interactions Excellent communication skills for end‑user support and cross‑team collaboration Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases Customer‑focused mindset with strong problem‑solving abilities under tight deadlines Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting Ability to support user account management tasks such as password resets, group membership checks, and access validation Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive Ability to resync OneDrive and resolve synchronization issues during migrations Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms Seniority Level Mid‑Senior level Employment Type Contract Job Function Other Industries Staffing and Recruiting Locations Beverly Hills, CA – $30.00-$36.00 (3 weeks ago) Long Beach, CA – $43,000.00-$68,000.00 (4 weeks ago) Los Angeles, CA – $60,000.00-$70,000.00 (3 weeks ago) Santa Monica, CA – $35.00-$40.00 (3 months ago) Santa Fe Springs, CA – $28.00-$30.00 (6 days ago) #J-18808-Ljbffr IMCS Group