eCommerce Customer Service Specialist

Job Opportunity

Bakell LLC, a JDI Distribution brand, is a fast-growing CPG company known for innovative food and baking products. We operate in a high-energy, entrepreneurial environment and are looking for team members who thrive in a fast-paced setting.

Job Description

About the Role: We're looking for a Customer Service & Sales Support Specialist who will serve as a key point of contact for our customers while supporting our internal sales team. This role blends customer service, problem-solving, and sales support.

Responsibilities:

• Respond to customer inquiries via email, phone, and CRM systems
• Resolve customer issues and handle escalations professionally
• Support sales team with order coordination and account management
• Upsell and cross-sell products when appropriate
• Manage customer communication through Zoho CRM and Zoho Desk
• Assist with outbound outreach and lead generation
• Research and compile prospect lists
• Build strong customer relationships and improve retention
• Work with operations, warehouse, and accounting teams to resolve issues
• Assist with reporting and tracking customer/sales activity

Requirements:

• 2+ years of customer service or sales support experience
• Strong written and verbal communication skills
• Ability to handle difficult customer situations professionally
• Strong multitasking and organizational skills
• Experience with CRM systems (Zoho preferred)
• Bachelor's degree preferred

Benefits:

• Starting pay: $20/hour
• Weekly payroll
• Health, dental, vision, and life insurance (after 90 days)
• 401(k) with company contribution (after 90 days)
• PTO and sick time

Why Join Us:

• Growing company with advancement opportunities
• Hands-on role with real impact
• Collaborative, fast-paced team environment