Field Service Engineer 3

Job Description

• Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams


• Able to perform equipment upgrades


• Able to work independently


• Develop strong customer relationships at multiple levels in the customer organization.


• Manage customer's expectations


• Manage day-to-day service activities at assigned customer sites


• Work with end users to schedule work tasks as required


• Report and track activities including installations and equipment issues


• Perform preventative and corrective maintenance tasks as necessary


• Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.


• Interfacing with customer on technical matters


• Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.


• Process experience desired to be able to run and perform basic process troubleshooting


• Drives key projects to improve equipment performance


• Travel as needed to support customers


• Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations


• Support other projects as assigned by management


• Other duties as assigned

Requirements:


• Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry


• Associates degree in electronics or equivalent experience in the electronics field


• Domestic or international travel required up to 90% and may have a short notice of 24 hours


• Ensures all safety requirement are satisfied and current as per local and corporate requirements

Locations:


• Taylor, TX