Department Manager- Willowbrook Mall

About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational & visual experience for your store, customers & colleagues and analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them. Establish & analyze sales and budget goals, creating plans to optimize results. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives. Manage your department in a cost‑efficient way. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Responsible for recruitment, onboarding, performance management, upskilling & developing your team in‑store. Complete performance evaluations and succession planning to support business & team needs. Retain and share your knowledge and skills with your team. Collaborate, plan & work with in-store Visual Merchandiser team. Give & receive feedback with your colleagues to learn, develop & support each other. Responsible for the team’s planning & scheduling. Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Participate in relevant onboarding & introduction processes, trainings & courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back of house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation with good garment care. Secure good stock levels and provide input on allocation to Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided. Upkeep & follow best practice for any in‑store OMNI services & in‑store technology services/tools. Secure a strong balance and maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements. Update & upkeep of BOH areas for all colleagues (key information, health & safety, tidiness). Responsible for opening & closing of store daily. Qualifications Strong leader who enjoys taking responsibility for others. Aspiring, effective communicator, supportive, analytical problem solver, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition, customer‑centric. Benefits Inclusive workplace encouraging diversity, equity & belonging. Comprehensive benefits: health insurance, wellness & family support programs, company match retirement plan, paid leave programs, paid time off, community day to serve local community. Employee discount at H&M, Other Stories and COS. Access to staff discount card usable on all H&M Group brands. H&M Incentive Program – HIP. Staff discount of 25% on all H&M Group brands. Medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday, parental pay, 401K, commuter benefits, health and dependent care FSA, voluntary benefits. Additional Information Compensation: expected base salary range is $24–$32 per hour. EEOC Code: SLS Pay Status: Non‑Exempt, Hourly. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion, a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself, take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share this commitment. #J-18808-Ljbffr H&M