Veterinary Client Service Representative

We are looking for a full‑time Veterinary Client Service Representative to join our team in our Mission, KS location! About Us Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24‑hour hospitals that focuses on the most critical needs of the animals in our community. Our board‑certified specialists provide the most advanced care for our patients. Our hospital has been ranked in the top "Best Veterinarians in Kansas City" by City Lifestyle. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other. Responsibilities Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding MVES/OVES services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Support team to reach common goals Ability to recognize and seek guidance in all client‑related cases where protocol does not apply About You Excellent interpersonal skills and able to develop and maintain positive working relationships with others Have a fundamental knowledge of Windows‑based computer programs Proven effective communication and the ability to multitask and prioritize Willing and able to provide exceptional customer service A motivated and dedicated individual who is self‑motivated to provide exceptional service Schedule and Compensation $1.50 per hour from midnight Saturday morning to midnight Sunday night. Pay is dependent on experience. Shift differentials available for weekends and overnights ($3.00 per hour for hours between 10 pm and 8 am). Possible shift schedules include: 7am–5pm Thursdays–Sundays or 10am–8pm Sunday–Wednesdays Swing shift 12pm–10pm Sunday–Wednesdays Day shift 8am–6pm Sunday–Wednesdays Possible overnight shift 10pm–8am (hours TBD) Benefits 401(k) matching Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Professional development assistance Tuition discounts and assistance toward accredited veterinary technology programs and practice management program Shift differentials Quarterly bonus program Uniform allowance Medical, dental, vision coverage Short‑ and long‑term disability Life insurance Pet insurance Generous employee pet discount Equal Opportunity Employer Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr