IT Support Specialist

Description Key Responsibilities Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure Troubleshoot and resolve issues involving: Windows OS, applications, and enterprise endpoints Microsoft 365 services (Exchange, Teams, SharePoint) Identity and access issues (Entra ID / Active Directory) Perform root cause analysis and implement long-term solutions, not just quick fixes Provide remote and on-site support across corporate and production environments Network & Infrastructure Management Troubleshoot and maintain network infrastructure including: Switches, VLANs, routing, and segmentation Wired and wireless (WiFi) networks Firewall configuration and monitoring Diagnose performance issues, latency, outages, and connectivity problems Support hybrid infrastructure spanning: On-prem systems and data center equipment Azure cloud networking (VNets, VPNs, NSGs) Assist in network design improvements and optimization Server & Virtualization Management Support and maintain: Windows Server and Linux systems Hyper-V virtual environments Perform system provisioning, patching, and lifecycle management Monitor server performance and availability Assist with infrastructure upgrades and migrations Cloud Platforms & Endpoint Management Administer and support: Microsoft 365 tenant (Exchange Online, Teams, SharePoint) Azure services (compute, networking, identity, RBAC) Microsoft Intune (device enrollment, policies, compliance, endpoint security) Troubleshoot identity synchronization and access issues Support conditional access, MFA, and device compliance policies Cybersecurity & Compliance Enforce and support security best practices: Endpoint protection (Defender, third-party tools) Firewall rules and network segmentation Vulnerability remediation and patching Monitor systems for security threats and anomalies Participate in incident response and remediation efforts Ensure adherence to company security policies and standards Backup, Disaster Recovery & Business Continuity Manage and support backup platforms (e.g., Veeam, cloud backups) Perform backup validation and restore testing Support disaster recovery procedures and failover scenarios Ensure data integrity across systems and platforms Automation & Continuous Improvement Develop and maintain scripts (PowerShell preferred) to automate routine tasks Identify opportunities to reduce manual effort and improve efficiency Leverage AI tools (including Microsoft Copilot) to enhance IT operations Contribute to system standardization and documentation Documentation & Knowledge Management Maintain accurate documentation of: Systems, configurations, and processes Troubleshooting steps and resolutions Contribute to internal knowledge base and standard operating procedures Project & Cross-Functional Support Assist with IT projects (ERP, infrastructure upgrades, cloud migration) Work collaboratively with engineering, operations, and leadership teams Provide technical input on system design and architecture decisions Will also include other duties as assign. Requirements Required Qualifications Technical Expertise Strong hands-on experience with: Networking (TCP/IP, VLANs, switching, WiFi, firewalls) Windows Server and desktop environments Virtualization (Hyper-V preferred) Microsoft 365 administration Azure cloud services Microsoft Intune / Endpoint Management Experience with backup and recovery solutions Solid understanding of cybersecurity principles and best practices Experience 5+ years in IT support, infrastructure, or systems administration Proven experience troubleshooting complex, multi-system issues Experience in hybrid environments (on-prem + cloud) Skills & Attributes Strong analytical and problem-solving skills Ability to work independently with minimal supervision High attention to detail and documentation discipline Excellent communication skills (technical and non-technical) Ownership mindset—drives issues to resolution Preferred Qualifications Certifications (preferred but not required): Microsoft (Azure, M365, Security) Network certifications (CCNA or equivalent) Experience with: PowerShell scripting and automation Security tools (Defender, SIEM, endpoint protection) ERP systems (e.g., Epicor/Kinetic) Exposure to manufacturing or production environments Schedule: Monday - Friday, 8:00 AM - 5:00 PM Job Type: Full-time Pay: $36.00 - $43.25 an hour Benefits: Medical, Dental, & Vision 401(k) Plan Life & AD&D

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