Member Service Representative

Member Service Representative We're looking for Member Service Representatives to join a fast-paced banking and financial contact center team. This role is ideal for someone who enjoys helping people, solving problems, and providing exceptional service through phone, email, and chat. This is a long-term contract opportunity with the potential to become permanent after 6–9 months. Key Responsibilities Respond to member inquiries and resolve issues with professionalism and empathy Provide support via phone, email, and online chat Perform account maintenance including transfers, payments, and updates Troubleshoot basic digital and technical issues; escalate complex concerns Document interactions accurately and follow established procedures Identify member needs and recommend appropriate solutions Collaborate with team members and escalate feedback as needed Complete required compliance training and follow policies Qualifications High School Diploma or equivalent required 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services Strong communication and customer service skills Comfortable using multiple computer systems and digital tools Ability to work in a fast-paced, team-oriented environment Bilingual skills preferred Ability to work onsite and remotely as business needs require Must be able to pass a Criminal Background Check, Credit Check (client will consider results individually), Drug Screen and Education Verification Hours/Location/Pay/etc. Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday shifts are rotated between staff Role is 100% onsite Pay is $18/hr while temp Role is Temp-to-Hire (will hire in 6-9 months depending on performance) Burnett Specialists