Roadside Assistance Driver - Battery

The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position is also responsible for providing safe and best-in-class roadside service solutions for AAA members and ensuring positive member experiences in a Battery vehicle as assigned by management. Battery Service Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, and provide jump starts, flat tire replacement, vehicle entries, and other related services. They test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles; promote AAA products and services; ensure complete resolution of member issues. Battery Service Technicians achieve club performance standards for go rates and membership satisfaction. This position is also responsible for providing safe and world-class on-the-go roadside service solutions for AAA members and ensuring positive member experiences in a Battery Service Vehicle while achieving performance standards and member satisfaction rates.Compensation: The pay range for this position is $23.50 - $26.45 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.Additional Compensation on top of regular hourly pay:Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.Shift: Monday, Thursday, Friday, Saturday 12PM-10:30PMWhat you will do:Responds to Member’s request for serviceAccepts calls and responds to Dispatch or members with ETA to destination; calls members to clarify the location and the potential vehicle issue when appropriate.Locates members and assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.Greets members and takes action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provides referrals to AAR-approved facilities.Maintain minimum performance standards in conversion, testing, and installs.Provides efficient minor mechanical assistance (if trained and equipped) and battery serviceResponds to dispatch calls and performs diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation.Performs battery testing on member’s vehicles utilizing specialized battery testing equipment. If necessary, performs maintenance on battery terminals, determines whether the battery needs boosting or replacement. Provides battery boost as appropriate; performs proper maintenance on battery terminals, utilizing hazardous materials training; install appropriate batteries on-the-spot; follows all safety procedures in accordance to Club policies and procedures. If towing is required, call for tow.Maintains AAA high standard of service and imageMaintains service vehicle and equipment in good safe working order (conducts safety checks); maintains an inventory of tools and products to ensure all service calls can be completed.Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if the vehicle is to be towed (subject to Club policies and procedures).Operates laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.Inspects and maintains the appearance and general mechanical condition of the assigned vehicle; restocks sold batteries, tests new stock to ensure the condition of batteries; disposes of obsolete batteries following procedures for disposal of hazardous waste; inventories all electronic testing equipment.Certifies to operate a Battery Service Vehicle by attending the required training prior and refreshers annually.Other duties may be assigned.What You Will NeedHigh School GED required andAt least 21 years of age requiredpost-secondary training in automotive mechanics and familiarity of electrical troubleshooting is preferredActive and valid driver’s license issued by only one state or jurisdiction Required andAble to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required Required andSatisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy RequiredWhy AAA NortheastCareer Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.What We OfferAward-Winning: We’ve been named as a Top Employer for the last 7 yearsHealth Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay periodPaid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annuallyAdditional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work. #J-18808-Ljbffr Aaa-Northeast