Service Desk Support Analyst

Job Title: Service Desk Support Analyst


Job Location: Remote


Duration: long term contract


Payrange : $15 - $20/hr

Benefits for Eligible Employees - Health Insurance, Paid Time Off (PTO), Paid Holidays.

About Edify


Headquartered in Naperville, IL, we are a dynamic team with over two decades of industry expertise, dedicated to delivering robust business solutions, staff augmentation, and a comprehensive range of application and web services. Recognized as one of INC. Magazine's Fastest Growing Private Companies, we're committed to empowering businesses with innovative technology solutions.


At Edify Technologies, we partner with customers globally, empowering them to enhance their technology footprint, reduce unnecessary costs, develop sustainable IT solutions, and gain a competitive edge in today's digital world. We believe in creating an impact through innovation, driving tangible results that propel businesses forward.


Minimum Qualifications:

• High school diploma/GED with four (4) years' experience in Technical Support roles
  • An Associates degree substitutes for 2 years of experience
  • A Bachelor's degree substitutes for 4 years of experience

Desired Skills:

• Knowledge of computer hardware, software, and mobile device components.
• Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Knowledge of Active Directory, Group Policy, and endpoint security tools.
• Knowledge of ITIL best practices for incident and asset management.
• Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
• Skilled in prioritizing and resolving service tickets efficiently.
• Skilled in communication and collaboration with users, technical staff, and management.
• Skilled in analyzing and identifying trends or root causes of recurring technical issues.
• Ability to identify potential IT security-related situations.
• Ability to deliver high-quality, customer-focused technical support.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Ability to adapt to evolving technologies and organizational needs.

We Believe in Diversity & Inclusion:


As a minority-owned company, we deeply value and prioritize inclusion and diversity within our organization. We believe that a diverse and inclusive workforce fosters innovation, creativity, and empathy, leading to a richer and more rewarding work environment. We are committed to cultivating a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us and be a part of a team that celebrates diversity, cherishes different perspectives, and fosters a collaborative and supportive community.


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