Housing Program Technician

Housing Program Technician I

Location: Sacramento, CA

Pay Rate: $23.06 per hour

Job Type: Full-Time | Temporary/Contract

Schedule: Monday Friday, Day Shift

Position Overview: We are seeking a Housing Program Technician I to provide technical and customer service support for housing assistance programs. This role is ideal for a detail-oriented professional with experience managing caseloads, working with clients, reviewing documentation, and following program regulations and established procedures. The Housing Program Technician I will assist applicants, tenants, and property owners while ensuring eligibility, recertifications, inspections, leases, and program requirements are completed accurately and in compliance with applicable housing regulations.

Key Responsibilities

• Manage an assigned caseload and maintain accurate, confidential case files.
• Counsel applicants, tenants, and property owners regarding housing program rules and requirements.
• Process annual, interim, and special recertifications.
• Review applications and documentation to determine initial and continuing eligibility.
• Issue vouchers and process participant transfers as applicable.
• Conduct client interviews, orientations, and program briefing sessions.
• Review and apply applicable HUD rules, regulations, and program policies.
• Coordinate and schedule Housing Quality Standards inspections.
• Communicate with landlords regarding rent negotiations and housing program requirements.
• Verify property ownership and review relevant tenant documentation.
• Evaluate unlawful detainer reports and credit/background information.
• Monitor repayment agreements and case files for program violations.
• Prepare reports, correspondence, and other required documentation.
• Respond to public inquiries by phone and in writing.
• Assist with disputes, conflicts, tenant conferences, reviews, hearings, and related proceedings.
• Participate in community outreach, presentations, and informational seminars.
• Perform additional duties and provide support as assigned.

Qualifications

Required:

• High school diploma or GED.
• At least 2 years of experience in a similar position performing substantially similar duties.
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases, deadlines, and priorities.
• Strong written and verbal communication skills.
• Ability to interpret and follow policies, procedures, and regulations.
• Professional and compassionate customer service approach.

Preferred Experience:

• Housing assistance or affordable housing programs.
• Section 8/Housing Choice Voucher programs.
• HUD regulations and compliance.
• Case management or eligibility determination.
• Property management or landlord/tenant services.
• Government or public-sector customer service.