Dispatcher

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. MTM Transit is Hiring! The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable). This position is located onsite in Tracy, CA Why make the move to MTM Transit: Starting pay: $27.00/HR Paid Training Yearly Pay Increases Referral Bonus Program What You'll Do: Handle all inbound calls into Transit Center general contact phone number, professional and timely Ensure calls are routed to the appropriate individual or department Greet all customers at the Dispatch Window and assist with their questions and transportation needs Meet contract service needs by disseminating the proper information and verifying eligibility, from transportation callers, to help coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems Monitors Fixed Route & Para-Transit Vehicles & Drivers using desktop tracking applications for on-road provision of service for quality Organize and route trips based on schedule and location to ensure optimal performance Provide assistance to drivers for directions to destinations Assist drivers and transportation providers with problems or issues related to scheduling Establish and maintain effective communication with transportation providers Report and record all accidents, incidents, complaints, and compliments to the applicable manager Document and report provider no shows or on-time-performance issues Inform transportation providers of their next-days trips and any new trips that occur Monitor radio, telephones and on-road provision of service for quality Record time of departure, destination, and expected time of return Provide daily safety messages to drivers Provide feedback on drivers’ performance Acquire and maintain in depth knowledge of, and adhere to, established protocols and procedures outlined in the Transit SOP Follow all “Opening” and “Closing” steps outlined on the Dispatcher Checklist What You’ll Need: High school diploma or G.E.D. equivalent 2+ years in transportation routing, dispatching, and scheduling expertise preferred 1 year experience working with the applicable transit scheduling system preferred Knowledge of GPS and GIS systems preferred Possess valid authorization to work in the United States California Class B Driver’s License, with Passenger & Air Brake Endorsement preferred Must be bilingual and speak fluent Spanish Even better if you have… Excellent communication and interpersonal skills Good organizational skills with attention to timeliness and details Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications Ability to maintain high level of confidentiality Regular attendance is required Pay Range: Starting Pay: $27.00/HR Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTM Transit About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.