Front Desk Supervisor

Hotel Murano, part of Pyramid Global Hospitality, offers 319 guest rooms and 30,000 sq ft of meeting space across 19 versatile rooms. Welcome to Hotel Murano, nestled in the heart of Tacoma. The property blends luxury with career opportunities and a supportive, growth‑focused work culture. Job Opportunity: Front Desk Supervisor We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate will be a team player, open to learning, lead by example, respond professionally and courteously to guests and team, and support the team personally and professionally. Responsibilities Help guests discover their "Wanderlust" experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and "WOW" guests through recovery when things aren’t quite right Supervise daily shift process ensuring all team members adhere to standard operating procedures Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Train, direct, resolve issues and coach the front desk team members to ensure a quality operation Maintain the Sundries shop, keeping up with inventory and ordering as necessary Train all new Front Desk Agents to provide exceptional customer service Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed Qualifications Must be available to work a flexible schedule including nights, weekends, and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast‑paced setting Ability to stand for the duration of the shift Compensation $23.00 per hour. Benefits Full‑Time (Non‑Union) Associates enjoy a comprehensive benefits package including Medical, Dental, Vision, Disability, Life Insurance, a 401(k) plan, PTO, 14 days for first 3 years, 7 paid holidays and 2 floating holidays, and Employee Room Rate Discounts. Part‑Time Associates receive a 401(k) plan, Sick Time (accrue 1 hour every 30 hours worked), and Employee Room Rate Discounts. Union Associates receive vacation (1 week after 1 year, 2 weeks after 2 years, 3 weeks after 7 years, 4 weeks after 15 years), 6 paid holidays and 1 personal day, 401(k) plan, Sick Time (accrue 1 hour every 40 hours worked), and Employee Room Rate discounts. Your role extends beyond the conventional 9‑to‑5. It’s about being part of a professional team that understands Tacoma’s unique energy while supporting your individual career journey. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr