Technical Support Specialist

To support a growing customer base, the full-time Technical Support Specialist will provide exceptional technical assistance, troubleshoot issues, and advocate for customers remotely while working Saturday to Wednesday. Key responsibilities Provide fast, friendly, and technically sound support via email, chat, and video calls, maintaining high customer satisfaction and meeting service level agreements Diagnose and resolve product issues, document bugs, and collaborate with the Engineering team for timely resolutions Capture customer feedback and represent their voice in discussions with Product and Engineering teams to improve overall customer experience Required qualifications 2+ years of experience in customer support or technical support for a SaaS product, preferably in a start-up or high-growth environment Proficiency in troubleshooting APIs, AI, CRMs, and workflow tools; experience with Zapier, Intercom, or Linear is a plus Exceptional written and verbal communication skills, with the ability to explain complex topics clearly and empathetically A proactive learner with a strong desire to understand customer needs and deliver effective solutions Highly organized and detail-oriented, thriving on process and delivering consistently high-quality work