Inspection Coordinator

Job Description

Job Description

*** Must Interview In-Person ***

About the role:
The Inspection Coordinator is the primary point of contact for our valued customers during business hours. This role addresses customer inquiries, resolves issues, and assists with a range of requests. The Inspection Coordinator will use problem-solving skills and product knowledge to ensure customers receive the best possible service.

Job Type : Full-time

Schedule : Monday – Friday: 7:30am-4pm

Pay : $19 per hour

Start : Immediately
Parking : Available

Key Responsibilities
• Assist customers in troubleshooting technical issues over the phone

• Walk customers through step-by-step solutions to resolve their problems
• Handle requests related to account management, including cancellations and transfers

• Update and maintain customer records in the database
• Investigate service problems by identifying root causes and providing effective solutions

• Follow up with customers to ensure their issues are fully resolved
• Effectively communicate the value of our products and services to customers
• Create service tickets for issues that cannot be resolved over the phone and documented
• Open customer accounts by accurately recording information
• Handle customer complaints with professionalism and empathy

• Work towards finding satisfactory resolutions to customer concerns
• Assist technicians by ensuring accurate documentation of client accounts.
• Schedule inspections, service appointments, and coordinate with technicians, vendors and customers
• Coordinate and track technician travel and lodging reservations for inter-island travel
• Other duties as assigned

Qualifications
• High School Diploma or General Education Degree (GED)
• Two (2) years in customer service experience, prior data entry skills (type 30wpm)

• 10-key experience and telephone work experience preferred
• Proficiency in Microsoft Office applications (Word, Excel, Access, Outlook) and internet
• Time management, planning and forward-thinking skills
• Self-motivated and professional attitude
• Ability to make sound decisions, be very organized and detail oriented
• Strong listening, written and verbal communications skills
• Ability to multi-task, prioritize, and manage time effectively

Work Requirements
• Requires sitting for extended periods of time in an air-conditioned facility
• Involves using a computer for extended periods of time
• Daily use of headsets to communicate with customers.
• Answering calls, typing, and navigating computer systems will involve repetitive movements within a fast paced and high expectation call center environment

** WEEKLY PAY ** Health Insurance and Paid Holidays available**

** $200 Referral Bonus (w/ 80hrs worked) **

HiEmployment is a locally owned and operated staffing agency located on all major islands, with opportunities in Administration, Customer Service, Warehousing, Landscaping, Driving, Hospitality and more!

Our friendly and experienced staff are ready to help with your career search - Let's get to work!

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